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Edson Lozano

@edsonlozano

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Virtual Assistant | Customer Support Specialist | Problem Solver

Philippines

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What I'm looking for

I seek a client-focused onboarding or operations role where I can streamline workflows with Notion/Airtable, mentor teams, and improve processes in a collaborative, growth-oriented company.

I am an operations and onboarding professional with a B.S. in Computer Science and over a decade of client-facing experience in customer service, coaching, purchasing, and order management. I have managed end-to-end onboarding journeys for new clients and developed Notion and Airtable workflows that improved efficiency and consistency. I maintain thorough CRM and project records to support content creation and operational continuity.

I excel at mentoring teams, analyzing performance metrics, and resolving operational discrepancies to ensure timely deliveries and customer satisfaction. I am looking to drive scalable onboarding and operations improvements in a collaborative, growth-oriented organization.

Experience

Work history, roles, and key accomplishments

Onboarding Manager

Realocity

Sep 2024 - Aug 2025 (11 months)

Managed the entire onboarding journey for new clients, ensuring a positive initial experience.

Developed and refined onboarding workflows in Notion and Airtable to improve efficiency and maintain consistency.

Maintained accurate records by storing all relevant client and project information in the company’s systems for easy access and content creation.

Project Management Onboarding Data Entry Social Media Management

Purchasing Manager

Wheelzy

Dec 2023 - Jun 2024 (6 months)

Handled inbound and outbound customer interactions, providing tailored solutions to meet client needs.

Guided customers through the vehicle selling process, ensuring smooth transactions and positive experiences.

Maintained accurate records of customer information and sales activities in company systems for follow-up.

Sales Purchasing Data Entry Customer Service

Order Management

LiquorSplit

Oct 2023 - Dec 2023 (2 months)

Coordinated inbound and outbound communications with retail clients and delivery partners to streamline order processing.

Managed order entry, inventory updates, and ensured timely delivery logistics.

Maintained accurate order records and resolved discrepancies to support smooth operations.

Sales Purchasing Data Entry Customer Service

Customer Service Representative

iQOR

Aug 2018 - Sep 2023 (5 years 1 month)

Provided prompt and professional assistance to customers via phone, email, and chat channels.

Resolved inquiries and concerns efficiently while maintaining a positive customer experience.

Documented customer interactions and updates accurately in company systems for future reference.