Edson Lozano

Managed the entire onboarding journey for new clients, ensuring a positive initial experience.

Developed and refined onboarding workflows in Notion and Airtable to improve efficiency and maintain consistency.

Maintained accurate records by storing all relevant client and project information in the company’s systems for easy access and content creation.

Handled inbound and outbound customer interactions, providing tailored solutions to meet client needs.

Guided customers through the vehicle selling process, ensuring smooth transactions and positive experiences.

Maintained accurate records of customer information and sales activities in company systems for follow-up.

Coordinated inbound and outbound communications with retail clients and delivery partners to streamline order processing.

Managed order entry, inventory updates, and ensured timely delivery logistics.

Maintained accurate order records and resolved discrepancies to support smooth operations.

Provided prompt and professional assistance to customers via phone, email, and chat channels.

Resolved inquiries and concerns efficiently while maintaining a positive customer experience.

Documented customer interactions and updates accurately in company systems for future reference.

Graduated with a Bachelor of Science in Computer Science from IATEC Computer College in 2012.