Edna Kiama
@ednakiama
Detail-oriented IT professional and Network Administrator supporting secure networks, reliable systems, and fast user troubleshooting.
ZimbabweWhat I'm looking for
I’m an IT professional and Network Administrator who brings hands-on experience across networking, cybersecurity, and system administration. I’ve supported LAN/WAN environments, configured network hardware, and helped keep critical services available and stable.
In my most recent role at WaterResourcesAuthority, I deployed and configured IT hardware across departments, performed preventive maintenance on workstations and servers, and supported system reliability. I also conducted security checks—malware scans and software updates—to protect sensitive organizational data.
At KenyattaNationalHospital, I assisted with installing computer hardware while ensuring compliance with hospital IT standards. I provided user support for the hospital’s management system, performed virus/malware/spyware scans and removals, and handled routine troubleshooting for printers and other equipment.
Earlier at Kenya Airport Authority - Wilson Airport, I supported maintenance of the airport’s LAN/WAN, helped with server configuration and updates, and contributed to database backups and integrity checks. I’m Ccna-certified (1, 2, 3) and I enjoy turning technical documentation and troubleshooting into clear, practical guidance for users and teams.
Experience
Work history, roles, and key accomplishments
IT Support & System Admin
Water Resources Authority
May 2025 - Aug 2025 (3 months)
Deployed and configured IT hardware across departments and provided technical support for hydrological data management software to keep data collection and reporting running smoothly. Performed preventive maintenance, security checks (malware scans and updates), and repaired office peripherals to minimize downtime.
IT Support Technician
Kenyatta National Hospital
Jul 2022 - Oct 2022 (3 months)
Assisted with installation of new desktop/laptop hardware and performed routine maintenance and troubleshooting for printers and peripherals to support uninterrupted operations. Provided user support for the hospital management system, including updates and issue resolution, and conducted malware/spyware scans to safeguard hospital data.
Network & Systems Support
Kenya Airports Authority - Wilson Airport
Jan 2020 - Apr 2020 (3 months)
Supported maintenance of the airport’s LAN/WAN and assisted with server configuration, maintenance, and software updates to keep critical services available. Helped maintain databases through backups and integrity checks, and contributed to technical documentation, user manuals, and troubleshooting guides.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Information Technology, Information Technology
Earned a Bachelor’s degree in Information Technology from KCA University.
Cooperative University of Kenya
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology at the Cooperative University of Kenya.
Kabete National Polytechnic
Certificate in Information Communication Technology (KNEC), Information Communication Technology
Obtained a Certificate in Information Communication Technology (KNEC) from Kabete National Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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