Open to opportunities

edna igiebor

@ednaigiebor

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Organized HR professional delivering efficient administrative support and exceptional customer service.

Nigeria

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What I'm looking for

I seek a role where I can apply HR knowledge and administrative strengths to improve operations, mentor staff, and deliver excellent customer service in a collaborative, growth-oriented environment.

I am an organized and driven human resources professional with a Postgraduate Diploma in Human Resource Management and hands-on experience in customer-facing and administrative roles. I combine strong interpersonal skills with attention to detail to improve operations and stakeholder satisfaction.

In airport concierge and school secretary roles, I improved customer satisfaction and operational efficiency through process improvements, staff training, and effective coordination. I have a proven record of reducing delays and administrative errors while enhancing communication across teams.

I bring leadership, adaptability, and a service-oriented mindset, and I am passionate about applying my HR knowledge, administrative strengths, and entrepreneurial drive to contribute to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Airport Concierge

Bi-Courtney Aviation Service Limited

Aug 2024 - Jun 2025 (10 months)

Provided exceptional customer service and coordinated airport services, improving customer satisfaction by 20% and reducing passenger delays by 15%. Trained new staff to raise team performance and service quality.

Customer Service Communication Microsoft Office Problem Solving Attention To Detail

Secretary

Godshield Private School

Sep 2017 - Aug 2018 (11 months)

Streamlined administrative communication and implemented a record-keeping system that improved data accuracy by 25% and reduced overhead by 20%, while coordinating events and improving stakeholder satisfaction by 30%.

Administration Record keeping Event Coordination Microsoft Office Scheduling Organizational Skills