Open to opportunities

Funmilayo Oladipupo Titus

@funmilayooladipupoti

Message

HR and customer service professional driving efficient people operations and positive client outcomes.

Nigeria

Message

What I'm looking for

I seek a role in HR or people operations where I can improve onboarding, streamline HR processes, support employee development, and foster positive employee and customer experiences.

I am a resourceful, people-oriented HR, administrative, and customer service professional with over eight years of progressive experience supporting HR operations, employee relations, customer experience, and organizational administration.

I have supported recruitment and onboarding, managed employee records and attendance, and implemented workflow improvements that increased departmental efficiency and productivity.

My background includes frontline customer success and service delivery roles, supervising and training teams, resolving conflicts, and maintaining strong client relationships while handling confidential information with professionalism.

I hold a B.Sc. in Geology and Mining Technology and completed PHRi preparatory training; I am passionate about building efficient systems that support organizational growth and employee satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Administrator / Customer Service

Current

Lagos Island Maternity

Sep 2018 - Present (7 years 3 months)

Coordinated HR administrative functions including record keeping, attendance tracking, recruitment scheduling, and onboarding, implementing workflow improvements that increased departmental efficiency and staff productivity.

HR & Administration Onboarding Recruitment support Records Management Employee Relations Workflow Optimization Customer Service Confidentiality

Customer Success Manager

G-29 Productions Studio

Feb 2016 - Apr 2018 (2 years 2 months)

Supervised and trained customer-facing teams, designed strategies to improve customer experience and staff performance, and conducted performance reviews with capacity-building recommendations.

& Customer Success Performance Management Conflict Resolution Customer Engagement Service Delivery

Classroom Teacher

Government Junior Secondary School

Jan 2017 - Dec 2017 (11 months)

Delivered lesson plans, mentored students, and conducted evaluations to promote learning, discipline, and creativity during NYSC service year.

Lesson planning Mentoring Classroom Management Évaluation Communication

Customer Success Representative

Pinksky Company

Aug 2015 - Feb 2016 (6 months)

Provided high-quality customer service, maintained accurate customer records, and collaborated with internal teams to resolve concerns and enhance customer experience.

Customer Service CRM Record keeping Cross Functional Collaboration Communication

Personal Assistant

Department of Petroleum Resources

Jun 2013 - Feb 2014 (8 months)

Managed schedules, documentation, and confidential files for senior management and coordinated meetings and stakeholder communications.

Documentation Confidential Files Meeting Coordination Communication

Front Desk Officer

Nikky’z Signature

Jan 2010 - Mar 2013 (3 years 2 months)

Delivered front desk and administrative support, managed internal communications, and maintained organized office systems to support clients and staff.

Front Desk Operations Office Administration Client Reception Internal Communications Organization Data Entry

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

Bachelor of Science, Geology and Mining Technology

2011 - 2015

Activities and societies: Member of Nigerian Institute of Management (Management Science) in 2017; participated in professional development in HR administration and customer service.

Completed a Bachelor of Science in Geology and Mining Technology with coursework completed from 2011 to 2015.