Funmilayo Oladipupo Titus
@funmilayooladipupoti
HR and customer service professional driving efficient people operations and positive client outcomes.
What I'm looking for
I am a resourceful, people-oriented HR, administrative, and customer service professional with over eight years of progressive experience supporting HR operations, employee relations, customer experience, and organizational administration.
I have supported recruitment and onboarding, managed employee records and attendance, and implemented workflow improvements that increased departmental efficiency and productivity.
My background includes frontline customer success and service delivery roles, supervising and training teams, resolving conflicts, and maintaining strong client relationships while handling confidential information with professionalism.
I hold a B.Sc. in Geology and Mining Technology and completed PHRi preparatory training; I am passionate about building efficient systems that support organizational growth and employee satisfaction.
Experience
Work history, roles, and key accomplishments
Administrator / Customer Service
Lagos Island Maternity
Sep 2018 - Present (7 years 3 months)
Coordinated HR administrative functions including record keeping, attendance tracking, recruitment scheduling, and onboarding, implementing workflow improvements that increased departmental efficiency and staff productivity.
Customer Success Manager
G-29 Productions Studio
Feb 2016 - Apr 2018 (2 years 2 months)
Supervised and trained customer-facing teams, designed strategies to improve customer experience and staff performance, and conducted performance reviews with capacity-building recommendations.
Classroom Teacher
Government Junior Secondary School
Jan 2017 - Dec 2017 (11 months)
Delivered lesson plans, mentored students, and conducted evaluations to promote learning, discipline, and creativity during NYSC service year.
Customer Success Representative
Pinksky Company
Aug 2015 - Feb 2016 (6 months)
Provided high-quality customer service, maintained accurate customer records, and collaborated with internal teams to resolve concerns and enhance customer experience.
Personal Assistant
Department of Petroleum Resources
Jun 2013 - Feb 2014 (8 months)
Managed schedules, documentation, and confidential files for senior management and coordinated meetings and stakeholder communications.
Front Desk Officer
Nikky’z Signature
Jan 2010 - Mar 2013 (3 years 2 months)
Delivered front desk and administrative support, managed internal communications, and maintained organized office systems to support clients and staff.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Geology and Mining Technology
2011 - 2015
Activities and societies: Member of Nigerian Institute of Management (Management Science) in 2017; participated in professional development in HR administration and customer service.
Completed a Bachelor of Science in Geology and Mining Technology with coursework completed from 2011 to 2015.
Availability
Location
Authorized to work in
Job categories
Skills
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