Edmar Bucsit
@edmarbucsit
Customer support representative at TaskUs Batangas resolving food delivery issues and documenting customer cases.
PhilippinesWhat I'm looking for
At TaskUs Batangas, I support customers on a food delivery account, investigate concerns, and provide resolutions under established policies. I also document cases and coordinate escalations when needed.
At Fusion CX, Philippines, I handled outbound calls to verify consumers and transfer them to authorized office representatives. I recorded call notes and updated system records.
At IGT Solutions, I supported international clients with lodging reservations, cancellations, and changes, earning a 95%+ customer satisfaction rating. I used CRM software to document customer interactions.
At Concentrix Daksh Bridgetowne, I assisted customers with travel reservations and retail inquiries, including transactions and product recommendations. I was a Top Performer for six consecutive months.
Experience
Work history, roles, and key accomplishments
SPOD Customer Support
TaskUs Batangas
Jan 2026 - Present (9 months)
Provide customer support by addressing inquiries, concerns, complaints, and service-related issues while maintaining a professional and customer-focused approach. Investigate customer concerns, identify root causes, and provide accurate, timely, and appropriate resolutions based on established policies and procedures.
Customer Service Associate
Fusion CX
Feb 2024 - Jan 2026 (1 year 11 months)
Handled high-volume outbound calls to reach consumers and verify their identity using approved authentication procedures. Maintained clear, accurate call notes and updated system records in real time to support smooth workflow and follow-up actions.
Customer Service Representative
IGT Solutions
Oct 2023 - Jan 2024 (3 months)
Handled inbound customer inquiries regarding lodging reservations, cancellations, and modifications for international clients. Delivered excellent customer service by resolving concerns professionally and recommending suitable accommodations.
Customer Service Representative
Concentrix Daksh Bridgetowne
Aug 2022 - Feb 2023 (6 months)
Delivered exceptional customer support for international clients in the Reservations and Retail department, focusing on bookings, product recommendations, and upselling. Consistently ranked as a Top Performer for 6 consecutive months.
Education
Degrees, certifications, and relevant coursework
University of Santo Tomas
Bachelor of Science, Information Technology
2018 - 2022
Bachelor of Science in Information Technology with a major in Web Development, completed from 2018 to 2022.
University of Santo Tomas
Cisco Certified Network Associate (CCNA): Switching, Wireless, and Routing Essentials (SWRE), Networking
2020 - 2020
Completed the Cisco Certified Network Associate (CCNA) course on switching, wireless, and routing essentials, earning the student level credential.
University of Santo Tomas
High School Diploma, Science, Technology, Engineering, and Mathematics
2016 - 2018
Completed the Science, Technology, Engineering, and Mathematics Strand from 2016 to 2018.
Saint Anthony of Padua Minor Seminary - Masbate
Junior High School Diploma, General Studies
2013 - 2017
Completed Junior High School from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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