At SUTHERLAND GLOBAL SERVICES, I assisted customers with account access, profile updates, billing inquiries, and payment concerns. I also processed eligible refunds and billing corrections according to company policies.
At TASKUS, I assisted customers with food orders, delivery concerns, order changes, cancellations, and payment issues. I investigated discrepancies by reviewing order details, payment information, and delivery records.
I also tracked orders, coordinated with delivery partners and restaurants, and processed eligible refunds, credits, and compensation. My experience includes voice, chat, and email support, as well as CRM and ticketing systems.
