Open to opportunities

Ed Hamill

@edhamill

I build scalable client operations that accelerate onboarding, adoption, retention, and revenue across fintech, proptech, and SaaS.

United States

Message

What I'm looking for

I'm looking to build and scale client operations where onboarding, enablement, customer success, support, and partner management directly improve retention, revenue, and customer experience.

At HouseAmp, I built the national client organization from the ground up, leading onboarding, training, customer success, lender management, and support with full P&L accountability.

I cut brokerage time-to-launch from four months to under 14 days while onboarding 200+ brokerage offices and service providers. I also reduced support resolution time by 40% through redesigned escalation workflows, automation, and real-time Zoho reporting.

I founded HouseAmp Academy to shorten partner ramp time nationwide and built board-level dashboards connecting funding volume, satisfaction, NPS, and client-health performance. My work brings field-level real estate, mortgage, and lending insight into scalable operating systems.

Earlier, I supported 19,000+ real estate professionals at Anywhere Real Estate, led regional sales and operations at Palm Harbor Homes, and grew a computer-training franchise into a multi-million-dollar business before a successful exit.

Experience

Work history, roles, and key accomplishments

Current

Senior Vice President, Client Services & Customer Success

Current

HouseAmp, Inc.

Jan 2023 - Present (3 years 7 months)

Built and led a five-department client organization with full P&L accountability, cutting brokerage onboarding time by ~88% and support resolution time by 40%. Founded HouseAmp Academy and architected Zoho CRM/Analytics infrastructure for real-time reporting.

Zoho CRM Zoho Analytics Five9 Docusign Dotloop Customer Success Onboarding Training P&L management Process Automation SLA Management Compliance Risk Management Vendor Management Team Leadership Board Reporting

Senior Software Support Analyst / Training & Marketing Leadership

Anywhere Real Estate

Jan 2013 - Dec 2023 (10 years 11 months)

Certified Five9 Chat Administrator supporting 19,000+ real estate professionals on Market Leader, DocuSign, and Dotloop. Built and scaled a national onboarding and technology-enablement program, and led technology-adoption campaigns across the Coldwell Banker network.

Five9 Docusign Dotloop Market Leader Training Program Design Onboarding SOP Development Playbook Development technology adoption Customer Support Escalation Management

Division Vice President & General Manager

Palm Harbor Homes

Jan 2006 - Dec 2012 (6 years 11 months)

Directed regional sales, operations, P&L, and training across multiple retail and dealer locations. Built a real-time performance-tracking system and designed a Just-in-Time training and marketing program that supported record revenue years.

Sales Management Operations Management P&L management Training Marketing Team Leadership

Director of Sales & Marketing / Property Manager

ELS – Bay Indies Resort / Bay Lake Estates

Jan 2005 - Dec 2006 (1 year 11 months)

Rebuilt sales strategy and property-management operations for residential resort communities, driving occupancy and revenue growth. Reset pricing and positioning using competitive market analysis.

Sales Strategy Property Management Marketing Competitive Analysis Pricing Strategy Revenue Growth

Owner / President

New Horizons Computer Learning Centers

Jan 1995 - Dec 2004 (9 years 11 months)

Acquired a computer-training franchise and scaled it into a multi-million-dollar operation over 9 years, with full strategic planning and P&L ownership. Built and led a 42-person organization and developed custom Fortune 500 courseware contracts.

Strategic Planning P&L management Team Leadership Sales Training Business Development Enterprise Sales Franchise Management