Dan Vaccaro - Owner/Founder - House on the Rock Real Estate | Himalayas
Dan VaccaroDV
Open to opportunities

Dan Vaccaro

@danvaccaro

Mature Customer Success Manager driving client satisfaction and revenue growth.

United States

What I'm looking for

I seek a role that fosters collaboration, values customer relationships, and offers growth opportunities.

As a Customer Success Manager with extensive experience in the SaaS industry, I have a proven track record of driving client satisfaction, renewals, and revenue growth. I successfully managed accounts exceeding $3M across 14 time zones, achieving a remarkable 100% renewal rate through strong relationships and proactive issue resolution. My expertise in analytics tools like Totango and Indicative has enabled me to make data-driven decisions that align with clients' business goals, demonstrating measurable ROI.

In addition to my customer success experience, I founded and scaled a real estate business, refurbishing and selling/renting 14 properties remotely. This venture honed my project management skills and taught me the importance of cross-functional collaboration. I have a diverse professional background, having lived abroad for five years and engaged in various roles from pre-sales to post-sales. My journey has enriched my perspective, allowing me to connect with clients on a deeper level and understand their unique challenges.

Experience

Work history, roles, and key accomplishments

IM

Enterprise Customer Success Manager

Indicative by mParticle

Jan 2021 - Sep 2023 (2 years 8 months)

Managed a book of business spanning 14 time zones, representing annual recurring revenue exceeding $3M+. Achieved multiple years with a 100% renewal rate by fostering strong trust-based relationships with key stakeholders and proactively resolving issues.

IN

Onboarding Training Specialist

Indicative

Jul 2020 - Jan 2021 (6 months)

Created personalized onboarding and training experiences for all new accounts, delivering live training sessions and direction through complex data integration processes. Developed a comprehensive virtual library of training resources, including instructional YouTube videos and support documentation, to streamline onboarding.

HC

Branch Management Trainee

Hertz Rental Car

Aug 2012 - Aug 2013 (1 year)

Supported daily operations by managing vehicle inventory, processing rentals, handling complaints, and selling insurance. Drove sales with local car dealerships and automotive repair shops to secure their customers' rental car business.

MA

Emergency Medical Technician

Mohawk Ambulance

Jun 2010 - Aug 2012 (2 years 2 months)

Provided high-quality emergency medical care during 911 responses, interfacility transports, and specialty care transports, ensuring compassionate and timely treatment. Maintained equipment and documentation, ensuring ambulances were fully stocked and equipment was operational.

Education

Degrees, certifications, and relevant coursework

SUNY Plattsburgh logoSP

SUNY Plattsburgh

Bachelor of Science, Business Administration and Management

Grade: 3.5 GPA

Studied Business Administration and Management, achieving a 3.5 GPA. Gained foundational knowledge in business principles and practices.

Tech stack

Software and tools used professionally

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