Dan Vaccaro
@danvaccaro
Mature Customer Success Manager driving client satisfaction and revenue growth.
What I'm looking for
As a Customer Success Manager with extensive experience in the SaaS industry, I have a proven track record of driving client satisfaction, renewals, and revenue growth. I successfully managed accounts exceeding $3M across 14 time zones, achieving a remarkable 100% renewal rate through strong relationships and proactive issue resolution. My expertise in analytics tools like Totango and Indicative has enabled me to make data-driven decisions that align with clients' business goals, demonstrating measurable ROI.
In addition to my customer success experience, I founded and scaled a real estate business, refurbishing and selling/renting 14 properties remotely. This venture honed my project management skills and taught me the importance of cross-functional collaboration. I have a diverse professional background, having lived abroad for five years and engaged in various roles from pre-sales to post-sales. My journey has enriched my perspective, allowing me to connect with clients on a deeper level and understand their unique challenges.
Experience
Work history, roles, and key accomplishments
Owner/Founder
House on the Rock Real Estate
Jun 2021 - Present (4 years)
Spearheaded day-to-day operations by mobilizing contractors, inspectors, designers, real estate agents, and lenders to effectively refurbish and rent/sell 14 properties remotely. Established relationships with lenders and investors to secure funding and delivered a regular return of 10% to initial investors.
Enterprise Customer Success Manager
Indicative by mParticle
Jan 2021 - Sep 2023 (2 years 8 months)
Managed a book of business spanning 14 time zones, representing annual recurring revenue exceeding $3M+. Achieved multiple years with a 100% renewal rate by fostering strong trust-based relationships with key stakeholders and proactively resolving issues.
Onboarding Training Specialist
Indicative
Jul 2020 - Jan 2021 (6 months)
Created personalized onboarding and training experiences for all new accounts, delivering live training sessions and direction through complex data integration processes. Developed a comprehensive virtual library of training resources, including instructional YouTube videos and support documentation, to streamline onboarding.
Product Training Specialist
Lion Protects
Aug 2013 - Jan 2019 (5 years 5 months)
Delivered extensive sales demonstrations for Lion's complete training product line to military and firefighting agencies across the US and in 22 countries, closing deals valued between $10,000-$500,000. Provided sales training for channel sales partners and new internal sales team hires.
Branch Management Trainee
Hertz Rental Car
Aug 2012 - Aug 2013 (1 year)
Supported daily operations by managing vehicle inventory, processing rentals, handling complaints, and selling insurance. Drove sales with local car dealerships and automotive repair shops to secure their customers' rental car business.
Emergency Medical Technician
Mohawk Ambulance
Jun 2010 - Aug 2012 (2 years 2 months)
Provided high-quality emergency medical care during 911 responses, interfacility transports, and specialty care transports, ensuring compassionate and timely treatment. Maintained equipment and documentation, ensuring ambulances were fully stocked and equipment was operational.
Education
Degrees, certifications, and relevant coursework
SUNY Plattsburgh
Bachelor of Science, Business Administration and Management
Grade: 3.5 GPA
Studied Business Administration and Management, achieving a 3.5 GPA. Gained foundational knowledge in business principles and practices.
Availability
Location
Authorized to work in
Portfolio
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