Edgar Ramos silvaES
Open to opportunities

Edgar Ramos silva

@edgarramossilva

Dedicated customer service professional with extensive experience in client support.

Portugal

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Edgar Ramos Silva, and I am a dedicated customer service professional with a strong background in client support across various industries. I have honed my skills in communication and problem-solving through my roles in customer service, where I have consistently delivered high-quality assistance to clients. My experience includes working with clients in the online casino sector and the banking industry, where I effectively handled inquiries and resolved issues.

Throughout my career, I have demonstrated my ability to manage customer relationships and ensure satisfaction. I have worked with organizations such as Evolution and Newco, where I was responsible for addressing customer concerns and executing follow-up appointments. My commitment to excellence and my ability to adapt to different environments have allowed me to thrive in fast-paced settings.

Experience

Work history, roles, and key accomplishments

OD
Current

Customer Service Representative

Odido

Dec 2022 - Present (2 years 6 months)

Currently working in customer service, addressing customer inquiries and issues over the phone, and managing callback appointments.

NE

Customer Service Agent

Newco

Oct 2021 - Dec 2022 (1 year 2 months)

Managed customer inquiries and issues for a Belgian bank, providing support and solutions to cardholders via telephone.

Education

Degrees, certifications, and relevant coursework

Hogeschool van Arnhem en Nijmegen logoHN

Hogeschool van Arnhem en Nijmegen

HBO, International Business Studies

2008 - 2010

Attended HBO education at HAN, focused on International Business Studies, but did not obtain a diploma.

RC

Rijn IJssel College

MBO, Retail Management

2003 - 2007

Pursued MBO education at level 4 in Retail, successfully obtaining a diploma.

AC

ARBO Centrum

Certificate, Safety Training

2005 - 2006

Completed a VCA course, receiving a certificate.

BN

BHV Nederland

Certificate, Safety Training

2005 - 2006

Completed a course in First Aid and Safety, receiving a certificate.

AC

Arnhem College

VMBO, General Education

2000 - 2003

Completed VMBO education with a focus on TL level, achieving a diploma.

Tech stack

Software and tools used professionally

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