ESEdgar Ramos silva
@edgarramossilva
Dedicated customer service professional with extensive experience in client support.
PortugalWhat I'm looking for
My name is Edgar Ramos Silva, and I am a dedicated customer service professional with a strong background in client support across various industries. I have honed my skills in communication and problem-solving through my roles in customer service, where I have consistently delivered high-quality assistance to clients. My experience includes working with clients in the online casino sector and the banking industry, where I effectively handled inquiries and resolved issues.
Throughout my career, I have demonstrated my ability to manage customer relationships and ensure satisfaction. I have worked with organizations such as Evolution and Newco, where I was responsible for addressing customer concerns and executing follow-up appointments. My commitment to excellence and my ability to adapt to different environments have allowed me to thrive in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Odido
Dec 2022 - Present (2 years 6 months)
Currently working in customer service, addressing customer inquiries and issues over the phone, and managing callback appointments.
Customer Service Agent
Newco
Oct 2021 - Dec 2022 (1 year 2 months)
Managed customer inquiries and issues for a Belgian bank, providing support and solutions to cardholders via telephone.
Customer Service Representative
Yource
Sep 2021 - Oct 2021 (1 month)
Handled customer inquiries and issues via telephone, scheduled and executed callback appointments with clients to ensure satisfaction.
Game Presenter
Evolution
Sep 2019 - Sep 2021 (2 years)
Worked as a game presenter for online casino games including blackjack and roulette, engaging with players and ensuring a smooth gaming experience.
Education
Degrees, certifications, and relevant coursework
HNHogeschool van Arnhem en Nijmegen
HBO, International Business Studies
2008 - 2010
Attended HBO education at HAN, focused on International Business Studies, but did not obtain a diploma.
Rijn IJssel College
MBO, Retail Management
2003 - 2007
Pursued MBO education at level 4 in Retail, successfully obtaining a diploma.
ARBO Centrum
Certificate, Safety Training
2005 - 2006
Completed a VCA course, receiving a certificate.
BHV Nederland
Certificate, Safety Training
2005 - 2006
Completed a course in First Aid and Safety, receiving a certificate.
Arnhem College
VMBO, General Education
2000 - 2003
Completed VMBO education with a focus on TL level, achieving a diploma.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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