At Benchmark — ExperMRI, I supported patients scheduling diagnostic imaging exams, including MRI, CT scans, X-rays, and ultrasounds. I coordinated physician referrals and orders, insurance benefit verification, and required authorizations.
I communicated with patients, physicians, law firms, workers’ compensation coordinators, and insurance representatives to gather the information needed for scheduled imaging services.
At Startek — Xfinity Mobile, I provided bilingual customer service and technical support, troubleshooting mobile device issues and assisting with plans, billing, and device upgrades. Earlier, at Alorica — DIRECTV Business, I supported business customers with technical issues, billing, service changes, and contract renewals.
