At MedPlaza, I coordinate patient appointments and support daily clinic operations. I organize incoming faxes, assist with Workers’ Compensation and Medicare processes, and handle patient information with care; I’m HIPAA certified.
I also work as the clinic’s programmer, helping develop and train AI tools to support operations. My work includes entering appointment and clinic records, responding to calls and emails, and coordinating requests with other offices.
Previously at Humana, I supervised and supported teams of advocates in disenrollment and customer service operations. I also handled medical claims and prior authorization inquiries, using Salesforce to review claim statuses and authorization updates. I’m pursuing degrees in accounting at CEUTEC and software engineering at BYU Idaho.
