Edenlis Rodríguez

I am a customer service representative with focused experience in phone-based support, inquiry handling, issue resolution, and transaction processing. I prioritize delivering exceptional service with attention to detail and proven conflict-resolution abilities.

At Skycell S.A. I supported development and execution of marketing strategies aligned with company objectives and helped maintain brand consistency across channels. I collaborated with the marketing team on campaign planning while working in a dynamic, goal-oriented call center environment.

I have hands-on experience with CRM systems, call handling software, order processing, and payment handling, and I served as a primary point of contact in high-demand situations. I consistently apply active listening, effective communication, and problem-solving to guide customers and resolve issues.

I hold coursework and certifications in Call Center Representative, Sales Protocols, and Workplace Discipline from Capacítate para el Empleo, and I speak Spanish natively with advanced English (C1). I seek roles where I can contribute to customer satisfaction and operational efficiency.