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Ariel López

@ariellpez

Customer-focused support specialist delivering fast, empathetic service and effective problem resolution.

Ecuador
Message

What I'm looking for

I seek a customer-focused role where I can resolve issues empathetically, drive sales, and grow within a dynamic, supportive team.

I am a customer-oriented professional with experience handling customer queries via calls, online chat, email, and social platforms, consistently meeting quality and productivity objectives while driving sales and customer loyalty.

I excel at building trust, managing difficult conversations with assertive communication and empathy, coordinating promotions and order follow-up, and achieving established sales targets in dynamic call-center and social-sales environments.

Experience

Work history, roles, and key accomplishments

TB

Customer Support Specialist

Tinkoff Bank

Jan 2023 - Jan 2024 (1 year)

Handled customer queries via phone, chat, and email, resolving complaints and meeting quality and productivity targets while delivering personalized, empathetic service.

OS

Sales Representative

Osnova 1

Jan 2022 - Jan 2023 (1 year)

Managed customer queries and sales through Instagram, coordinated promotions and order follow-up, and achieved established sales targets while ensuring positive customer experiences.

Education

Degrees, certifications, and relevant coursework

Kazan Federal University logoKU

Kazan Federal University

Clinical Psychology Support

2023 -

Pursuing clinical psychology support studies focused on support for children at Kazan Federal University from 2023 to 2025.

NE

National Polytechnic School (EPN)

English Language Studies

2018 - 2022

Completed studies in English language at the Continuing Education Center of the National Polytechnic School from 2018 to 2022.

Tech stack

Software and tools used professionally

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Ariel López - Customer Support Specialist - Tinkoff Bank | Himalayas