Ariel López
@ariellpez
Customer-focused support specialist delivering fast, empathetic service and effective problem resolution.
EcuadorWhat I'm looking for
I am a customer-oriented professional with experience handling customer queries via calls, online chat, email, and social platforms, consistently meeting quality and productivity objectives while driving sales and customer loyalty.
I excel at building trust, managing difficult conversations with assertive communication and empathy, coordinating promotions and order follow-up, and achieving established sales targets in dynamic call-center and social-sales environments.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Tinkoff Bank
Jan 2023 - Jan 2024 (1 year)
Handled customer queries via phone, chat, and email, resolving complaints and meeting quality and productivity targets while delivering personalized, empathetic service.
Sales Representative
Osnova 1
Jan 2022 - Jan 2023 (1 year)
Managed customer queries and sales through Instagram, coordinated promotions and order follow-up, and achieved established sales targets while ensuring positive customer experiences.
Education
Degrees, certifications, and relevant coursework
KUKazan Federal University
Clinical Psychology Support
2023 -
Pursuing clinical psychology support studies focused on support for children at Kazan Federal University from 2023 to 2025.
National Polytechnic School (EPN)
English Language Studies
2018 - 2022
Completed studies in English language at the Continuing Education Center of the National Polytechnic School from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
EcuadorAuthorized to work in
Job categories
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