Open to opportunities

Carlos Baquero

@carlosbaquero

Message

Customer service and insurance processing specialist focused on resolution and retention.

Ecuador

Message

What I'm looking for

I’m looking for a role where I can use my customer support and document processing experience to resolve issues quickly, maintain accurate records, and support clients in English and Spanish—while growing in insurance operations and finance.

I’m a customer service professional and processing specialist with hands-on experience supporting clients, resolving issues, and keeping records accurate and confidential. I’ve worked across customer support and call center environments, always prioritizing customer satisfaction and service excellence.

At DePrati, I handled complaints by investigating and resolving problems related to defective products, incorrect shipments, and special situations. I also processed orders in a timely manner to support inventory management and delivery, and followed up after purchases to improve satisfaction and brand loyalty.

In my current role, I support communication with clients and providers in English and Spanish, resolve documentation inconsistencies, and process and review insurance policy documentation (issuance, renewals, and coverage changes). I verify and validate customer information, coordinate with insurance companies and financial institutions for payments and updates, and analyze policy declaration pages to ensure compliance.

Experience

Work history, roles, and key accomplishments

Current

Processing Specialist

Current

Asiste 360 S.A.

Sep 2024 - Present (1 year 9 months)

Support clients and providers in English and Spanish by resolving documentation inconsistencies and processing insurance policy issuance, renewals, and coverage changes. Verify customer information for correct policy issuance, coordinate payment/loan updates, and review policy declaration pages for compliance.

Policy Issuance Data Validation Compliance Review

Call Center Agent

Mas Capital

Jan 2024 - Feb 2024 (1 month)

Identified customer needs during phone and in-person interactions and used persuasion techniques to encourage appointment scheduling and vehicle options. Maintained accurate records of appointments, cancellations, and rescheduling using CRM and scheduling tools.

Call Center Sales Persuasion Appointment Scheduling CRM Systems Record keeping

Customer Service Agent

DePrati

Feb 2023 - Dec 2023 (10 months)

Processed customer orders on time and maintained a clean, organized work environment aligned with company standards. Followed up with customers after purchases to support satisfaction and brand loyalty.

Customer Support Order Processing Complaint Resolution Inventory Management Confidentiality Team Collaboration Microsoft Office

Customer Service Agent

DePrati

Dec 2022 - Present (3 years 6 months)

Provided customer support to ensure customer satisfaction and service excellence. Managed customer data accurately and handled complaints related to defective products or incorrect shipments.

Customer Support Order Processing Customer Management Complaint Resolution Cross Functional Collaboration Confidentiality Microsoft Office