David Rosales

Guided students through structured learning and supported users in navigating digital learning platforms by explaining complex information clearly. Communicated with students and parents, provided feedback, and maintained organized classroom and learning records while using tools such as Moodle and Zoom.

Manage initial client contact and pre-screening by understanding needs, explaining services, addressing concerns, and guiding clients toward scheduling appointments. Conduct one-on-one support sessions using active listening, structured questions, confidentiality, and follow-through.

Supported U.S.-based customers via chat and email in high-volume environments, managing approximately 20–40 daily interactions with clear, professional communication. Owned cases by documenting information, tracking follow-ups, and guiding requests toward completion with accuracy.

Provided real-time English-Spanish interpretation in remote, fast-paced, high-pressure call environments requiring accuracy and neutrality. Strengthened active listening, tone control, and professional verbal communication across multiple sensitive contexts.

Assisted users with inquiries and platform navigation while maintaining clear follow-up communication. Helped users complete tasks successfully through structured guidance and accurate written support.

Completed a Data Science bootcamp covering data analysis, Python, spreadsheets, and structured problem solving for working with digital tools and interpreting information.

Earned a Master's Degree in Clinical and Health Psychology.

Earned a Bachelor's Degree in Psychology.