Tita Miño

I am a bilingual (English/Spanish) customer support and operations specialist who handles high-volume inquiries with empathy and precision. I balance customer-facing support with administrative and operational responsibilities, ensuring clear communication and reliable follow-through.

My experience includes phone, email, and live chat workflows, ticket triage, de-escalation, and policy-driven resolutions. I have strong habits for documentation and record keeping, producing reports and maintaining structured digital files to improve accessibility.

I have supported scheduling, logistics, and bulk/wholesale order coordination, and I learn tools quickly — including Shopify, Gorgias, and Zendesk. I collaborate effectively in remote and asynchronous environments, coordinating across teams to keep workflows moving.

My background in regulated public-sector roles and construction project coordination has reinforced my compliance mindset, attention to detail, and ability to manage stakeholder communication under deadlines.