Jonathan Eduardo Quinde Sabando
@jonathaneduardoquind
Customer service and technical support professional improving client experiences through empathetic communication and efficient digital management.
What I'm looking for
I’m a customer service and technical support professional with experience in communication, digital management, and technical assistance. I’m motivated to grow professionally within the medical call center industry by providing organized, professional, and empathetic customer service.
Since 2022, I’ve managed communication and follow-up with clients from different businesses and services. I coordinated customer support through calls, messages, and digital platforms, organized digital processes and administrative tasks, and resolved technical and customer-related issues efficiently.
From 2021 onward, I’ve worked as a Network & Technical Support Technician, handling installation and maintenance of internet and network systems. I provided technical assistance and troubleshooting for clients, delivering personalized support and issue resolution while working under pressure.
I bring strong communication skills, active listening, and adaptability to fast-paced environments. I’m comfortable working remotely and handling digital tools efficiently, and I’m fluent in Spanish (Native) and English (Advanced).
Experience
Work history, roles, and key accomplishments
Freelance Customer Support
Freelance Work
Jan 2022 - Present (4 years 4 months)
Managed client communication and follow-ups across different businesses, coordinating support via calls, messages, and digital platforms. Resolved technical and customer issues while organizing digital processes and administrative tasks.
Education
Degrees, certifications, and relevant coursework
Communication & Marketing Studies
Studies, Communication & Marketing
Completed Communication & Marketing studies in Guayaquil, Ecuador.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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