Nicolas User

NU

Looking for a job

Nicolas User

@nicolasuser7

Professionally, I have more than three years of experience in customer service and sales, working with both B2B and B2C clients.

What I'm looking for

I'm actively pursuing remote customer experience opportunities where I can manage responsibilities independently across CRM, email, and digital communication platforms.

At Corporación Favorita, I provided customer service to 100+ customers per shift, resolving inquiries and complaints during peak hours. I also reconciled daily cash, card, and digital payments with zero discrepancies.

As a Sales Advisor at adidas, I increased quarterly sales by 20% through consultative selling and personalized service, and maintained a 95% customer satisfaction rating. I'm HubSpot CRM Certified and have certifications from Zendesk and Salesforce.

Experience

Work history, roles, and key accomplishments

CF

Customer Experience Representative

Corporación Favorita

Mar 2025 - May 2026 (1 year 2 months)

Provided customer service to 100+ customers per shift in a high-traffic retail environment, resolving inquiries and complaints on the spot. Reconciled daily cash, card, and digital payment transactions with zero discrepancies.

Customer Service Complaint Resolution Cash Reconciliation B2B Support Email Phone Face To Face Communication

AD

Sales Advisor

Feb 2023 - Jan 2025 (1 year 11 months)

Increased quarterly sales by 20% through consultative selling, cross-selling, and personalized service. Maintained a 95% customer satisfaction rating while resolving complaints and processing returns/exchanges across multiple channels.

Consultative Selling Cross Selling Proactive Outreach Complaint Resolution Omni Channel Support Lead Generation HubSpot POS Inventory Systems Digital Marketing Visual Merchandising

Education

Degrees, certifications, and relevant coursework

HU

HubSpot

Service Hub Software Certification, Customer Service

2026 -

Completed the Service Hub Software Certification, ongoing as of September 2026.

UC

Universidad Católica de Cuenca

Bachelor's Degree, Software Engineering

2023 -

Pursuing a degree in Software Engineering with an expected graduation in July 2027.

ZE

Zendesk

Conversational Customer Service Certification, Customer Service

2026 - 2026

Completed the Conversational Customer Service certification from August to September 2026.

HU

HubSpot

Customer Service Fundamentals Certification, Customer Service

2026 - 2026

Completed the Customer Service Fundamentals certification from May to July 2026.

SA

Salesforce

Agentforce Service Basics Certification, Customer Service

2026 - 2026

Completed the Agentforce Service Basics certification from August to September 2026.

HU

HubSpot

HubSpot CRM Certification, CRM

2025 - 2025

Earned the HubSpot CRM certification in 2025.

Tech stack

Software and tools used professionally

Salesforce

Node.js

Microsoft Teams

Zendesk

JavaScript

Python

Java

HubSpot

WhatsApp

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Availability

Looking for a job

Location

Ecuador

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Experience Representative Customer Service Sales Advisor

Skills

Customer Service Consultative Selling Complaint Resolution Omnichannel Customer Support Cross Selling Customer Satisfaction Lead Generation Proactive Outreach B2B Account Support Cash Reconciliation HubSpot Salesforce Zendesk POS systems Inventory Systems

Interested in hiring Nicolas?

You can contact Nicolas and 90k+ other talented remote workers on Himalayas.

Message Nicolas

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!