Edellya Daniels
@edellyadaniels
I resolve customer concerns with empathy, accurate documentation, and clear resource guidance.
United StatesWhat I'm looking for
I'm currently providing high-volume remote customer support at Concentrix, where I listen to concerns, resolve account and service questions, document interactions, and explain next steps clearly.
Across 20+ years in customer service, hospitality, administrative operations, and remote support, I've helped people navigate processes, de-escalated difficult interactions, and handled sensitive information with care.
As a Deputy Clerk for the Jefferson County Circuit Clerk, I supported the public, attorneys, defendants, and court personnel while preparing legal and financial documents, maintaining confidential records, and organizing court materials.
I bring patient communication, critical thinking, research, and dependable follow-through to customer and user support environments.
Experience
Work history, roles, and key accomplishments
Provides inbound customer support in a remote, high-volume environment, resolving concerns and documenting interactions accurately. Uses research and critical thinking to guide customers through account, service, and technical issues.
Education
Degrees, certifications, and relevant coursework
University of Arkansas at Pine Bluff
Bachelor of Science, Business Administration Management
Earned a Bachelor of Science in Business Administration Management from the University of Arkansas at Pine Bluff in 2009.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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