Alexander Del Valle
@alexanderdelvalle
I lead KYC and payments operations, building teams, dashboards, and scalable workflows.
ColombiaWhat I'm looking for
At SutherlandGlobalServices, I lead KYC and Payments teams of 22–35 agents, improving SLA, handle time, productivity, occupancy, and quality control in high-demand environments.
I build operational structures for new departments, create automated KPI dashboards and scheduling tools, and use root-cause analysis and coaching to improve performance during backlog and volume spikes.
Experience
Work history, roles, and key accomplishments
Lead teams of 22–35 agents, managing KPIs such as SLA, handle time, productivity, occupancy, and quality control with consistent week-over-week improvement. Built operational structure for new KYC & Payments departments, establishing workflows and standards.
Served as a senior consultant on a travel account, handling customer service and operational tasks.
Provided travel consulting services, assisting customers with bookings and inquiries.
Education
Degrees, certifications, and relevant coursework
Universidad Iberoamericana
Bachelor of Business Administration, Business Administration
2024 -
Pursuing a Bachelor of Business Administration at Universidad Iberoamericana (virtual) since 2024.
Colegio Externado de Colombia
High School Diploma, General Studies
2015 - 2020
Earned a High School Diploma from Colegio Externado de Colombia from 2015 to 2020.
ALTIC
Technical Degree, Accounting and Finance
2019 - 2020
Completed a Technical Degree in Accounting and Financial Assistant at ALTIC from 2019 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
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