I am seeking a user-focused support role where I can apply troubleshooting, remote support, and documentation skills in a collaborative environment with growth and training opportunities.
EN
Looking for a job
Ebere Nwobodo
@eberenwobodo
IT Support Specialist delivering technical solutions and user-focused service.
NigeriaWhat I'm looking for
I am a tech-savvy, customer-focused IT Support Specialist with over seven years' experience in technical troubleshooting, administrative operations, and user support. I combine hands-on desktop support with strong documentation and HR-related systems knowledge.
I have supported desktop systems, printers, user accounts and email configurations across corporate and educational environments, and I have delivered remote assistance using Zoom and Microsoft Teams. My roles included front-desk coordination, maintaining personnel files, and supporting academic reporting systems.
I hold diplomas in Desktop Publishing and Business Administration and multiple certificates including Project Management, Health & Safety, AI for CRM, and digital literacy. I am also completing Cisco's IT Customer Support Basic course.
I bring dependable problem solving, calm customer service, and familiarity with helpdesk ticketing, HubSpot, Zendesk, Microsoft Office and Google Workspace to support teams and end users effectively.
Experience
Work history, roles, and key accomplishments
AW
Current
Social media support
ANNISI TV WORLD
Jun 2025 - Present (4 months)
I am the social media manager for the company social media platform
LS
Technology-Integrated Educator
Light Academy Secondary School
Jan 2021 - Dec 2023 (2 years 11 months)
Delivered digitally enhanced lessons and managed student records, provided IT support to staff and students, and facilitated virtual communication using Zoom and Teams.
KC
Administrative & IT Support Educator
Kingsmaker College
Jan 2019 - Dec 2021 (2 years 11 months)
Supported classroom technology and academic reporting systems, managed digital documentation and scheduling to improve administrative efficiency.
KC
Administrative & IT Support
Kingsmaker College
Jan 2019 - Dec 2021 (2 years 11 months)
Supported classroom technology and academic reporting systems, managed digital documentation and scheduling to improve administrative efficiency.
ML
IT Support & Administrative Officer
Medallion Communication Ltd
Jan 2012 - Dec 2019 (7 years 11 months)
Provided desktop and printer technical support, managed user accounts and email configurations, and maintained personnel files to streamline HR documentation and front-desk operations.
Education
Degrees, certifications, and relevant coursework
CACisco Networking Academy
Certificate, IT Customer Support
Pursuing a Certificate in IT Customer Support Basic through Cisco Networking Academy (in view).
ET
Eagles Institute of Information Technology
Diploma, Desktop Publishing
Completed a Diploma in Desktop Publishing focusing on desktop publishing tools and document design.
NN
National Information Technology Development Agency (NITDA)
Certificate, Digital Literacy
2025 - 2025
Completed a Certificate in Basic Digital Literacy from NITDA in 2025.
UCUniversity of Calabar
Diploma, Business Administration
Completed a Diploma in Business Administration covering core business and administrative principles.
UDUdemy
Certificate, Project Management
2024 - 2024
Completed a Certificate in Project Management via Udemy in 2024.
UDUdemy
Certificate, Artificial Intelligence for CRM
2025 - 2025
Completed a Certificate in AI for CRM (Customer Relationship Management) Excellence in 2025.
NANational Information Technology Development Agency
Certificate, Digital Literacy
2025 - 2025
Completed a Certificate in Basic Digital Literacy from NITDA in 2025.
UN
Unknown
Certificate, Health and Safety Management
Certificate in Health and Safety Management obtained in 2023.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
75k-150k USD
Social media
Job categories
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