Gift Emmanuel Stephen
@giftemmanuelstephen
Remote customer support specialist providing administrative assistance and troubleshooting, with document work that reduced turnaround time by 20%.
NigeriaWhat I'm looking for
As a Freelance Administrative & Remote Support Specialist, I provide digital support, document design, and remote administrative assistance to small businesses and students. I manage correspondence and client scheduling, helping reduce administrative turnaround time by 20%.
I format, edit, and proofread official documents and digital files using Microsoft Word and CorelDRAW, and troubleshoot basic hardware and software issues through WhatsApp, Zoom, and email. At B. Tech Computer Institute, I handled customer inquiries and technical requests, maintained digital records, and guided users through basic computer operations.
Experience
Work history, roles, and key accomplishments
Freelance Administrative & Remote Support Specialist
Independent
Nov 2022 - Present (4 years)
Provided digital support, document design, and remote administrative assistance to small businesses and students. Managed correspondence, email communication, and client scheduling, reducing administrative turnaround time by 20%.
Computer Operator
B. Tech Computer Institute
Aug 2017 - Nov 2022 (5 years 3 months)
Handled customer inquiries, technical requests, and service-desk issues daily while maintaining a reported 98%+ satisfaction rating. Entered, organized, and archived student and institutional records in digital databases.
Education
Degrees, certifications, and relevant coursework
Ignatius Ajuru University of Education
Bachelor of Science, Business Administration and Management
Graduated with a B.Sc. in Business Administration and Management in 2024, awaiting convocation.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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