promise User

I’m a results-driven IT & Administrative Professional with hands-on experience in IT operations, fintech support, customer service, and creative design. I independently manage multiple tasks in fast-paced environments, combining strong troubleshooting with clear, client-facing communication.

As an IT Officer at Fintrade Solution Limited (Feb 2025 – Present), I produce detailed weekly product reports and technical documentation, run product functionality assessments, and communicate findings to development teams. I also identify system inefficiencies, recommend optimization strategies through structured analysis, and manage IT infrastructure to implement software improvements that boost operational efficiency.

Previously, as a Customer Service Officer at Polaris Bank Nigeria Limited (May 2021 – Aug 2023), I handled high-volume customer interactions, documented feedback and process bottlenecks, and supported digital banking onboarding while resolving technical queries. I’ve also been freelancing as a graphic designer and video editor since 2022, creating promotional materials, brand identities, and video content using Adobe Creative Suite—aligning perfectly with the remote freelance and full-time opportunities I’m seeking.