Open to opportunities

Ozor Cynthia

@ozorcynthia

Message

Customer-focused ICT and digital marketing professional driving engagement and problem resolution.

Nigeria

Message

What I'm looking for

I seek a role combining ICT support and customer-facing responsibilities where I can apply technical troubleshooting, digital marketing, and strong communication to drive engagement and operational efficiency.

I am a customer-focused ICT and digital marketing professional with proven experience in technical troubleshooting, client communication, and content-driven audience growth. I have successfully grown social media followings, converted engagement into enrollments, and supported staff and students with ICT adoption while maintaining accurate records and strong administrative processes.

I combine patience and clear communication to explain technical concepts to non-technical users, resolve issues efficiently, and design engaging programs that improve learning and brand visibility. My background spans education, broadcasting, customer support, and IT assistance, reflecting adaptability, strong interpersonal skills, and a consistent track record of measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketer & ICT Personnel

Current

Excellent Grade International Schools

Jan 2022 - Present (4 years)

Managed and grew the school's social media presence, increasing followers by 50% and converting engagement into new student enrolments; designed programs to enhance learning and supported staff and students with basic ICT troubleshooting.

Social Media Management Content Creation ICT Microsoft Office Scheduling Student Engagement Troubleshooting Communication

ICT Personnel

Shining Star College

Jan 2021 - Jan 2022 (1 year)

Supported IT team with basic troubleshooting of office systems, taught students foundational tech skills, and edited official documents to improve clarity and accuracy.

Technical Troubleshooting Teaching Microsoft Office IT Support Communication

Secretary (NYSC)

Nigeria Social Insurance Trust Fund

Nov 2020 - Oct 2021 (11 months)

Maintained accurate physical and electronic records, handled documentation and correspondence, and assisted staff with administrative duties and special projects during NYSC service.

Record keeping Documentation Microsoft Office Administrative Support Organization

Business Development Officer / OAP

Lion FM

Mar 2015 - Dec 2018 (3 years 9 months)

Served as client contact and on-air personality, grew weekly listeners by 500+ in six months and sustained 10% listener growth, and anchored educational programs for public enlightenment.

On Air Presentation Client Relations Audience Growth Content Planning Public Speaking Communication

Teaching Intern

Government Secondary School Orba

Sep 2017 - Dec 2017 (3 months)

Prepared and delivered English lesson plans, achieving over 85% student pass rate, maintained classroom discipline, and evaluated student performance with regular reports.

Lesson planning Classroom Management Student Evaluation English Language Communication Report Writing