ADEBISI ABDULLAHI
@adebisiabdullahi
IT Support Specialist delivering fast, high-quality technical and customer support that drives results.
NigeriaWhat I'm looking for
I’m a Customer Support and IT Support Specialist with 3+ years of experience solving technical and non-technical issues in fast-paced, tech-driven environments. I manage customer inquiries, troubleshoot hardware, software, and connectivity problems, and keep structured case documentation using CRM tools like Zendesk and Freshdesk.
I turn support interactions into outcomes—resolving 90%+ of technical issues on first contact, improving follow-up consistency, and increasing sales conversion through consultative communication. I also reduce repeat incidents through proactive problem-solving, clear onboarding/setup, and sharing documented solutions to strengthen support efficiency.
Experience
Work history, roles, and key accomplishments
Freelance Tech Sales & IT Support
Freelance
Jan 2021 - Present (5 years 5 months)
Managed daily customer support, resolving 90%+ of technical issues on first contact across hardware, software, and connectivity. Increased sales conversion by turning inquiries into paying customers, while using Zendesk and Freshdesk to track cases and improve follow-up consistency.
IT Support Officer
Molamito Communications
Jan 2018 - Jan 2021 (3 years)
Provided first-line technical support with same-day resolution for the majority of user issues, reducing system downtime through proactive troubleshooting and maintenance. Managed user accounts and access control, handled Wi-Fi and email setup, and escalated complex issues to vendors with proper follow-up.
Graphic Designer
Printcentre Ltd.
Jan 2016 - Jan 2017 (1 year)
Produced high-quality design and print outputs with minimal errors by following strict quality control processes and preparing print-ready files to correct specifications. Managed multiple client projects simultaneously, reduced rework through accurate file preparation, and helped minimize production downtime by troubleshooting minor machine issues.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Science (BSc), Management and Accounting
Earned a BSc in Management and Accounting from Obafemi Awolowo University in 2016.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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