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Ebere Ikebudu

@ebereikebudu

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Sales & marketing coordinator driving revenue growth and customer retention through CRM-driven automation.

Nigeria

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What I'm looking for

I’m looking for a customer- and revenue-focused role where I can use Salesforce/HubSpot, automation, and strong relationship-building to improve retention, accelerate response times, and deliver measurable growth in a collaborative team.

I’m a result-oriented sales and marketing coordinator with 12+ years of experience in sales coordination, account management, and customer relations. I focus on revenue growth, churn reduction, and improving the customer lifecycle by tightening processes and strengthening customer relationships.

In my recent roles at Phoenixmart Limited, I’ve delivered measurable outcomes—driving revenue growth by 33% and maintaining 96% customer retention by leveraging CRMs like Salesforce and HubSpot and implementing process automation. I also managed market research and targeted campaigns, contributing to a 31% increase in sales for new product lines, while adding 5 active high-value accounts through strategic outreach.

I bring a strong operations-and-analytics mindset to every engagement, including CRM management, revenue forecasting, and data-driven reporting using Excel and QuickBooks. I also enjoy coaching and collaboration: I mentored and trained 5 sales representatives and supported senior staff members to improve executive productivity. Across customer service, administration, and finance support, I consistently reduce response time and improve the quality of customer experiences, from onboarding to ongoing retention.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Phoenixmart Limited

Nov 2022 - Present (3 years 5 months)

Optimized internal communication by improving templates and managing memos, emails, and rosters. Streamlined office management with CRM tools, supported five senior staff members, and handled inbound inquiries to improve customer engagement.

Office Administration CRM Management Customer Service Support Email And Memo Management Roster Management

Sales & Marketing Coordinator

Phoenixmart Limited

Oct 2019 - Oct 2022 (3 years)

Spearheaded automation projects that increased revenue by 33% and reduced operational losses to 1.5%. Managed high-value accounts, drove a 34% sales increase for new product lines through market research, and mentored 5 sales representatives to improve team productivity and revenue.

Process Automation Account Management Lead Generation Email Marketing Market Research CRM Tools Sales Enablement Mentoring

Executive Assistant

Blue Diamond LLC

Aug 2018 - Aug 2019 (1 year)

Provided high-level administrative support to the CEO and 4 senior executives, managing complex calendars and high-priority communications. Served as the primary point of contact for internal and external stakeholders, routing inquiries for timely resolution.

Executive Support Calendar Management Stakeholder Management Administrative Coordination Communication Management Prioritization

Bookkeeper / Data Entry Clerk

Shaimma General Trading LLC

Jul 2015 - Jun 2018 (2 years 11 months)

Managed accounts payable/receivable and generated quarterly financial reports to support executive decision-making. Used MS Excel and QuickBooks to visualize data trends and improve data quality and transparency.

Accounts Payable Accounts Receivable Financial Reporting Data Entry MS Excel Quickbooks Data Visualization

Customer Service Representative

Shaimma General Trading LLC

Jul 2012 - Jun 2015 (2 years 11 months)

Maintained 96% satisfaction and retention by building rapport and delivering exceptional customer service. Reduced incident response time from 15 minutes to 6 minutes (60% improvement) while leveraging CRM tools to maintain accurate customer databases and provide consultative product information.

Customer Service Customer Retention Incident Response Management CRM Tools