Looking for a job

Eberechukwu Victoria Oparah

@eberechukwuvictoriao

Message

I resolve customer inquiries across phone, email, chat, and WhatsApp with empathy.

Nigeria

Message

What I'm looking for

I'm looking for a remote, fast-paced customer support role where I can resolve customer issues with empathy, clear communication, and professionalism while using Salesforce Service Cloud and growing my support skills.

I've supported customers at Mavic Industries and Rijem Dynasty Ltd, managing payment inquiries and resolving issues across phone, email, live chat, and WhatsApp. I maintain accurate customer records and use clear communication to drive resolution.

I've de-escalated high-conflict situations with empathy and active listening while maintaining 95% customer satisfaction. I'm Salesforce Service Cloud Certified, with hands-on Trailhead practice in Omni-Channel routing, case management, and Service Console.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Mavic Industries

Feb 2024 - Present (2 years 8 months)

Manages 30+ customer payment inquiries daily via phone, email, and WhatsApp, maintaining detailed customer records. De-escalates high-conflict situations using active listening and empathy, maintaining 95% customer satisfaction.

Customer Service Salesforce Service Cloud Case Management Active Listening Empathy Conflict Resolution