Chukwu Tonia
@chukwutonia
Remote customer service representative resolving complaints and account issues via phone, email, and live chat.
NigeriaWhat I'm looking for
I handle customer inquiries through phone, email, and live chat at Dmrick Fusion Energy US, resolving complaints and service issues while keeping customer records accurate in CRM software. I also help with account updates, service requests, billing inquiries, and order-related concerns, and I escalate complex cases to the right teams.
Before that, I led daily customer service operations at Bambino Galaxy in Lagos, resolving escalated complaints, monitoring service quality, and training and mentoring staff. I managed cash transactions and reconciled POS payments, and I used customer feedback to improve service delivery.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Representative
Dmrick Fusion Energy US
Jan 2025 - Jul 2026 (1 year 6 months)
Responded to customer inquiries via phone, email, and live chat, ensuring timely and professional support. Resolved complaints and maintained high customer satisfaction.
Customer Service Manager
Bambino Galaxy
Jan 2023 - Jan 2025 (2 years)
Supervised daily activities of customer service staff, resolved escalated complaints, and trained team members to improve service delivery.
Education
Degrees, certifications, and relevant coursework
Ebonyi State University
Bachelor of Science, Accounting
Bachelor of Science in Accounting from Ebonyi State University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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