Open to opportunities

Ebele Okafor

@ebeleokafor

Message

I resolve high-volume customer issues across banking, product, and remote support channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve customer issues efficiently, use CRM and help desk tools, collaborate remotely, and continue building strong customer relationships.

At Chanelle Microfinance Bank, I manage customer inquiries about account setup, transaction discrepancies, and digital banking features, resolving 40+ issues daily while meeting first-contact resolution KPIs.

I've also supported customers at Timeline Global Limited with product inquiries, order tracking, and returns, maintaining a 95% positive CSAT rating through active listening and clear, empathetic solutions. I work confidently across phone, email, live chat, CRM tools, and remote collaboration platforms to document issues accurately, troubleshoot problems, and build customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Chanelle Microfinance Bank

Jan 2025 - Present (1 year 9 months)

Manage daily customer inquiries regarding account setups, transaction discrepancies, and digital banking features via phone and secure messaging channels. Resolve an average of 40+ customer issues daily, consistently meeting or exceeding monthly KPIs for first-contact resolution.

CRM Tools Zendesk Salesforce HubSpot Google Workspace Slack Zoom Ticket Management Escalation Handling De Escalation Techniques Time Management Self Motivation Written And Verbal Communication

Customer Service Assistant

Timeline Global Limited

Nov 2023 - Dec 2024 (1 year 1 month)

Assisted customers with product inquiries, order tracking, and returns process, delivering a welcoming and helpful experience. Maintained a 95% positive customer satisfaction rating by practicing active listening and providing clear, empathetic solutions.

Customer Support Data Entry Active Listening Empathy Time Management Written And Verbal Communication