Ebehi Onome Oviojie
@ebehionomeoviojie1
Customer support representative at Gtext Holding Limited, resolving client issues across phone, email, and virtual meetings.
NigeriaWhat I'm looking for
At Gtext Holding Limited, I responded to client queries by phone, email, and virtual meetings, and worked with internal teams to resolve issues and escalate complex cases.
I followed up to confirm concerns were resolved, shared project updates, and maintained accurate client records throughout project lifecycles.
Previously, I handled guest enquiries, bookings, and complaints at Randekhi Hotels, and customer enquiries, returns, and POS transactions at M and B Stores. I'm keen to bring my service experience to a fintech (forex/crypto) support environment.
Experience
Work history, roles, and key accomplishments
Customer Relations Officer
Gtext Holding Limited
Jan 2022 - Jan 2026 (4 years)
Responded promptly to client queries by phone, email and virtual meetings, providing clear, professional support. Worked with internal teams to troubleshoot client issues, escalate complex cases and deliver timely resolutions.
Customer Relations Officer
Randekhi Hotels
Jan 2015 - Jan 2020 (5 years)
Handled guest enquiries in person, by phone and by email, resolving complaints quickly and professionally. Assisted customers with bookings and reservations and advised on additional hotel services.
Customer Service Representative
M and B Stores
Jan 2010 - Jan 2015 (5 years)
Handled customer enquiries, complaints, returns and exchanges with professionalism and patience. Processed transactions accurately using the point-of-sale (POS) system.
Education
Degrees, certifications, and relevant coursework
University of Benin
Master of Science, Environmental Quality Management
Completed a Master of Science in Environmental Quality Management at the University of Benin in 2012.
University of Benin
Bachelor of Science, Animal and Environmental Biology
Grade: Second Class Upper
Earned a Bachelor of Science in Animal and Environmental Biology with Second Class Upper honours from the University of Benin in 2007.
West African Examinations Council
West African Senior School Certificate, General Studies
Obtained the West African Senior School Certificate from the West African Examinations Council in 2001.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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