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Adeola Akinbola

@adeolaakinbola

Customer Service Representative in fintech, supporting account and transaction concerns and following up to resolve customer issues.

Nigeria

Message

At a fintech company, I responded to customer enquiries and supported customers with account and transaction concerns. I investigated issues, guided customers through solutions, and followed up on unresolved requests.

I also worked as a Receptionist at Femad Hotel, handling check-ins, reservations, enquiries, and guest requests. Across both roles, I maintained accurate records and helped address customer concerns.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Fintech Company

Mar 2022 - Sep 2025 (3 years 6 months)

Responded to customer enquiries across multiple channels, supported account and transaction-related concerns, and resolved complaints with empathy. Maintained accurate records and collaborated with internal teams for escalations.

Customer Service Customer enquiries Complaint Resolution Communication Skills Record keeping Multitasking Teamwork

Receptionist

Femad Hotel

Jan 2021 - May 2021 (4 months)

Managed guest check-ins and check-outs, handled reservations and enquiries, and provided responsive front-desk service. Maintained accurate records and resolved routine guest concerns.

Customer Service Frontdesk Reservations Communication Skills Record keeping Problem Solving