Open to opportunities

Hemylyn Aparato

@hemylynaparato

Message

Dedicated technical support professional with a passion for customer service.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a dedicated and results-driven professional with extensive experience in technical support and customer service. My career spans over a decade, where I have honed my skills in troubleshooting, problem-solving, and providing exceptional customer experiences. I thrive in dynamic environments and am committed to continuous learning and professional growth.

Throughout my career, I have successfully managed customer inquiries across various platforms, including live chat, email, and phone support. My expertise includes working with SaaS applications, CRM tools, and technical troubleshooting for a range of devices and services. I take pride in my ability to resolve complex issues efficiently while maintaining a high level of customer satisfaction.

I am eager to leverage my skills and experience in a challenging role that allows me to contribute to organizational success while continuing to grow professionally. I believe that my commitment to excellence and my passion for helping others make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Tymely

Sep 2024 - Present (11 months)

Currently working as a Customer Support Agent.

Customer Support Communication Problem Solving Customer Service Remote Work

Technical Support Customer Service Representative

DashClicks

Jul 2023 - Apr 2025 (1 year 9 months)

Assisted customers with White Labeling Service and ensured a pleasant experience for every website visitor. Handled Custom Domain DNS configuration for emails and websites, SSL Certification, Web Building and Editing, SEO, and Listings.

SaaS CRM Tools Zendesk Salesforce Google Analytics Troubleshooting DNS SSL SEO

Technical Support and Customer Service Representative

REIMAGE PHILIPPINES INC. formerly TopData Global IT Solution

Dec 2017 - Apr 2023 (5 years 4 months)

Assisted customers via live chat using Snap Engage and email via Zendesk, handling 4-5 simultaneous chats and emails. Provided exceptional customer service and troubleshooting for VPN software across various platforms including Windows, Linux, Mac OS, iOS, Android, and Smart/Apple TV.

Zendesk Snap Engage VPN Troubleshooting Remote Access Sales Customer Retention Data Entry

Technical Support and Customer Service Representative

Arvato Bertelsmann (Majorel)

Sep 2015 - Dec 2017 (2 years 3 months)

Responded to customer inquiries via phone, email, and live chat for Microsoft Xbox Gaming Consoles. Troubleshot technical issues such as connectivity problems, game freezing, and error messages, and processed returns, exchanges, and new orders through Shopify Plus.

Troubleshooting Account Management CRM Customer Service Technical Support Order Processing

Level 1 Technical Support Representative

Convergys

Mar 2015 - Sep 2015 (6 months)

Assisted customers with account setup, modem/router configuration, and troubleshooting connectivity issues for internet services. Provided technical support for email setup, DNS configuration, and firewall settings, while educating customers on service features and handling complaints.

Internet Service Provider Troubleshooting DNS Salesforce CRM Technical Support Customer Service Connectivity Issues Internet Service Providers

Technical Support and Customer Service Representative

Sutherland Global Services

Mar 2013 - Feb 2015 (1 year 11 months)

Assisted customers via live chat using Live Person for Norton Antivirus inquiries, providing step-by-step troubleshooting for installation errors, virus detection, and software compatibility. Handled account verification, billing, payments, and refund requests, and educated customers on features and subscription plans.

Norton Antivirus Troubleshooting Virus Removal Account Management Billing Payments Refunds Remote Access Customer Service

Financial Customer Support Representative

Sutherland Global Service

Dec 2012 - Mar 2013 (3 months)

Assisted H&R Block Bank customers with account inquiries, online banking technical support, and various banking transactions. Addressed complaints, educated customers on products and services, and handled monthly billing liquidation processes.

Financial Services Technical Support Account Management Billing Fraud Prevention Customer Service Financial Analysis Cross Selling

Education

Degrees, certifications, and relevant coursework

Tarlac State University

Bachelor of Science, Business Administration Major Financial Management

Studied Business Administration with a major in Financial Management. Gained knowledge in financial analysis, management, and related business principles.