Open to opportunities

Eadie Wylie

@eadiewylie

Message

I am an experienced customer service professional delivering empathetic, efficient issue resolution.

United States

Message

What I'm looking for

I seek a customer-facing role where I can apply CRM, billing, and conflict-resolution skills in a collaborative culture that values empathy, steady schedules, and opportunities to grow into operations or accounting responsibilities.

I am a dynamic, results-driven customer service professional with extensive experience supporting high-volume, fast-paced operations across retail and postal environments. I resolve complex inquiries, manage account and billing tasks, and use CRM and QuickBooks to maintain accuracy and efficiency.

At the United States Postal Service and Staples I streamlined sorting and dispatch processes, handled escalations, and supported route coordination and billing, consistently improving delivery and customer satisfaction. I’m committed to bringing empathetic communication, process improvement, and strong attention to detail to a team focused on service excellence and operational success.

Experience

Work history, roles, and key accomplishments

Subcontractor Carrier

United States Postal Service

Sep 2023 - Jan 2025 (1 year 4 months)

Streamlined sorting and route organization for mail and packages, improving delivery efficiency and ensuring timely dispatch across routes.

Sorting Mail Customer Service Logistics Time Management Workflow Optimization

Bookkeeper

Peter Wylie CPA

May 2022 - Aug 2024 (2 years 3 months)

Entered and categorized client financial transactions in QuickBooks and reconciled accounts to ensure accurate tax reporting and compliance.

Quickbooks Bank Reconciliation Data Entry Financial Reporting Tax Preparation Expense Categorization Attention To Detail

Rural Carrier Associate

United States Postal Service

Oct 2021 - Aug 2022 (10 months)

Optimized sorting and delivery processes for rural routes, maintained daily throughput targets, and resolved customer inquiries to boost satisfaction.

Package handling Customer Service Record keeping Problem Solving Time Management

Service & Dispatch Coordinator

Welch

Aug 2018 - Mar 2020 (1 year 7 months)

Managed billing and payroll entry, dispatched technicians to optimize service times, and resolved customer billing issues to improve client satisfaction.