Dzikamai Mashiri

Key Account Manager | Client Growth Strategist | Relationship Builder
As a Key Account Manager, I specialize in driving business growth through strategic client acquisition, relationship management, and seamless onboarding. With a focus on retention and satisfaction, I thrive on building long-term partnerships, identifying opportunities for growth, and aligning business solutions with client goals

In my role as an Account Manager at eFuel Africa, I was responsible for managing key accounts, ensuring high levels of customer satisfaction, and developing tailored solutions to meet client needs. I conducted market research to identify new business opportunities and industry trends, contributing to the growth and success of the company.

Client relationship management• Market analysis and business development• Identifying and proactively developing new sales opportunities• Monitoring and ensuring high levels of customer satisfaction • Promotions at conferences and industry events • Explaining and clarifying business models, pricing and value proposition • Progress monitoring and reporting on key products • Proposals and presentati

Managed enterprise merchant and partner accounts. Identified upsell and cross-sell opportunities. Supported proposals, presentations, and negotiations. Conducted market and competitor analysis.

Worked as Account Manager at Smollan.

Developing and implementing sales strategy • Identifying and establishing new business •lead generation • Relationship Management • Reviewing client order figures and addressing under ordering• Analyzing Sales reports to identify opportunities and critical action areas •pre-sales and post-sales support •Compiling and presenting reports • Training New team Members• Developing and Implementing Call

Worked as Account Manager at Smollan.

Relationship Management • Managing and Motivating team members • monitoring sales and generating reports • Regional operations management in the Northwest, Limpopo and Mpumalanga areas. Training and development • Order Taking and merchandising.

Handling complaints and queries (from customers and staff) • Customer relationship management • Placing orders • Keeping an accurate tally of all stock on hand • monitoring stock so as to suggest orders • Identifying and reporting dormant stock • Communicating All Promotional content • Generating and posting Shrink report.

Marketing Communications | Marketing Research | Special Topics in Marketing | Public Relations | New Media Studies | Television Studies | Advanced Cultural Studies

Apr 2024