Kassandrie Peter
@kassandriepeter
Experienced Key Accounts Manager with a focus on client relationships.
What I'm looking for
I am a dedicated Key Accounts Manager with over 19 years of experience in managing client relationships and overseeing commercial operations. My career has spanned various roles, including my recent position as Key Accounts Manager and International Titles/Commercial Manager at Arena Holdings, where I successfully led a commercial team and ensured the effective performance of service level agreements. My commitment to excellence has resulted in improved operational efficiencies and enhanced client satisfaction.
Throughout my career, I have developed strong skills in customer service, logistics management, and supply chain coordination. I have a proven track record of compiling detailed reports, managing external client relationships, and analyzing retail sales to drive business growth. My ability to communicate effectively with clients and stakeholders has been instrumental in maintaining successful partnerships and achieving organizational goals.
I am now seeking new opportunities where I can leverage my extensive experience and contribute to the success of a forward-thinking organization. I am passionate about delivering value and fostering strong client relationships, and I am eager to bring my expertise to a new team.
Experience
Work history, roles, and key accomplishments
Key Accounts Manager
Arena Holdings
Nov 2016 - Oct 2023 (6 years 11 months)
Managed the commercial team, ensuring effective performance of SLAs, handling customer queries, and monitoring delivery performance on key account titles. Responsible for invoicing, logistics management, and compiling performance reports for clients.
Client Relationship Manager
Times Media Group
Aug 2013 - Oct 2016 (3 years 2 months)
Managed client relationships, ensuring adherence to SLAs, handling customer service queries, and overseeing invoicing and billing processes.
Key Accounts Manager
Times Media Group
May 2010 - Aug 2013 (3 years 3 months)
Oversaw key accounts, submitted quarterly reports to the Audit Bureau, and compiled management presentations. Responsible for office administration related to key accounts.
Supply Chain Coordinator
Times Media Group
Apr 2006 - Apr 2010 (4 years)
Compiled weekly and monthly reports, collated data from various regions, and oversaw the allocation of bulk sales.
Personal Assistant
Times Media
Feb 2004 - Apr 2006 (2 years 2 months)
Provided general office administration, managed the diary of a superior, and handled customer queries.
Call Centre Consultant
Times Media
May 2000 - Dec 2003 (3 years 7 months)
Performed call centre duties, data capture, and addressed customer service queries.
Education
Degrees, certifications, and relevant coursework
Gordon Institute of Business Science
Course Certificate, Finance
2014 - 2014
Completed a course in Finance for Non-Financial Managers to enhance financial management skills.
Merebank Secondary
Matriculation, General Education
1993 - 1997
Completed Matric with subjects including English, Afrikaans, Maths, Accounting, History, and Biology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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