DPDyquan Patterson
@dyquanpatterson
Passionate Customer Service representative with over 4 years of experience.
United StatesWhat I'm looking for
I am a dedicated Customer Service Representative with over four years of experience in delivering exceptional service and ensuring customer satisfaction. My journey in customer service has equipped me with the skills to identify customer needs and provide effective solutions to their problems. I pride myself on my ability to establish and maintain excellent communication and relationships with clients, which has been a cornerstone of my professional success.
Currently, I work as a CSR Associate at Maximus, where I process workflow documents and provide informed responses to complex eligibility concerns. My previous experience at Amazon as an HR Contact Center Associate honed my ability to resolve queries efficiently while maintaining a high degree of accuracy. I have also worked as a Customer Service and Sales Representative at Wurth-Revcar, where I assisted customers with product inquiries and account management. I am eager to bring my skills and experience to a new team that values quality service and customer satisfaction.
Experience
Work history, roles, and key accomplishments
CSR Associate
Maximus
Nov 2022 - Present (2 years 7 months)
As a CSR Associate at Maximus, I process workflow documents and provide informed responses to complex eligibility concerns. I integrate new policy knowledge to assist clients effectively.
HR Contact Center Associate
Amazon
Oct 2021 - Sep 2022 (11 months)
In my role at Amazon, I resolved employee queries by referring to documentation and communicated effectively to ensure high service delivery and accuracy in responses.
Customer Service Representative / Sales Representative
Wurth-Revcar
Jul 2019 - Aug 2021 (2 years 1 month)
At Wurth-Revcar, I assisted customers with product inquiries, explained account balances, and informed them about credit options to enhance customer satisfaction.
I.T. Online Course Director
Old Dominion University
Aug 2016 - May 2019 (2 years 9 months)
As an Online Course Director, I assessed online programs, developed policies, and collaborated with faculty to enhance distance learning options for students.
Marketing Intern
Virginia Repertory Theater
May 2018 - Sep 2018 (4 months)
During my internship at Virginia Repertory Theater, I conducted market research, promoted the brand, and assisted in creating promotional materials and maintaining social media presence.
Education
Degrees, certifications, and relevant coursework
OUOld Dominion University
Bachelor's Degree, Information Technology
2015 - 2019
Activities and societies: Marketing Internship at Virginia Repertory Theater, conducting market research and promoting the brand.
Completed coursework and internships focusing on online education and marketing strategies.
Thomas Dale High School
High School Diploma, General Education
2011 - 2019
Graduated with Honors. Advanced High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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