Open to opportunities

Dylan Moffatt

@dylanmoffatt

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Outbound Sales Representative and customer retention specialist with 15+ years exceeding targets.

Canada

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What I'm looking for

I’m looking for a sales-focused role where I can drive outbound performance, retain and grow customer accounts through upselling, and deliver exceptional service in a fast-paced environment—ideally with strong support for remote work and clear goals.

I’m a results-driven sales and customer service professional with 15+ years of experience in outbound sales, customer retention, and contact center operations. I’m known for exceeding sales targets through high-volume customer interactions and consistently delivering exceptional customer experiences.

At Shaw Communications, I conducted an average of 90 outbound sales calls daily, achieved 20–25 sales per day against a minimum target of 7, and generated approximately 400 customer sales and service upgrades monthly. I also increased customer account value by upselling additional services ranging from $10–$30 per month, while handling objections, problem resolution, and conflict resolution.

I bring strong communication, negotiation, and technology skills, with the ability to thrive in remote work environments using tools like Microsoft Teams and Zoom. I was recognized as the Lexus Outstanding Achievement Award recipient for sales performance and customer service excellence.

Experience

Work history, roles, and key accomplishments

Current

Upsell Specialist (Contact Center)

Current

Shaw Communications

Jan 2022 - Present (4 years 5 months)

Conducted an average of 90 outbound calls per day promoting internet, TV, and home phone upgrades, identifying customer needs and recommending tailored service packages. Consistently achieved 20–25 sales per day against a 7-sales minimum, generating ~400 monthly sales/service upgrades and upselling additional services of $10–$30 per month.

Outbound Sales Customer Retention Upselling Cross selling Account Management Objection Handling Telecommunications Sales Contact Center Operations Microsoft Teams

New & Used Car Sales Consultant

Zoom Lexus - Weins Canada

Sep 2016 - Jan 2022 (5 years 4 months)

Consulted with customers to identify needs and recommend products and services, building relationships through active listening and ongoing follow-up. Managed high-volume inquiries, overcame objections to close sales, and consistently identified revenue opportunities through value-added products and services.

Car Sales Relationship Building Sales Closing Objection Handling Customer Support Account Management Financing & Warranties Education Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Georgian College

Advertising Consultant, Advertising

Activities and societies: Liaised with customers, colleagues, suppliers, and partners; organized events; conducted market research (questionnaires/focus groups); supported marketing strategies and monitored competitor activity.

Completed an advertising-focused program at Georgian College, covering client/stakeholder relationship management, marketing communications, and marketing plan support.