Open to opportunities

Dylan Dolan

@dylandolan

Message

Target-driven sales professional excelling in retention, upselling, and client relationships.

Ireland

Message

What I'm looking for

I seek a growth-focused sales role where I can drive revenue, reduce churn, mentor teammates, and grow into expanded responsibility within a collaborative, performance-driven team.

I am a dynamic, target-driven sales professional with a consistent record of exceeding KPIs across insurance, telecom, and retail sectors. I build strong client relationships, close sales, and improve retention—delivering measurable results such as ~85% retention, 20%+ upsell conversion among existing policyholders, and regular performance in the top sales quartile.

I thrive under pressure and adapt quickly to new products and market changes, contributing to cross-sell strategies and process improvements that cut processing delays by ~15% and increased average transaction value by ~12%. I seek a growth role where I can apply my energy, resilience, and data-informed selling approach to drive revenue and customer loyalty.

Experience

Work history, roles, and key accomplishments

Insurance Agent

AA Ireland

Jun 2024 - Aug 2024 (2 months)

Handled new business and renewals, achieving ~85% retention and driving upsell conversions in over 20% of existing policyholders while reducing processing delays by ~15% through compliance improvements.

Customer Retention Upselling & Compliance Cross Selling CRM Relationship Building Objection Handling Time Management

Sales Representative

Power City

Jun 2023 - Aug 2023 (2 months)

Advised customers on appliances and tech, consistently achieving 110–130% of revenue targets and increasing average transaction value by ~12% through add-ons and bundling.

Direct Sales Product Knowledge Upselling Revenue Targets Customer Service Communication

Sales Representative

Virgin Media Ireland

Nov 2022 - Feb 2023 (3 months)

Presented tailored broadband, TV, and mobile packages, upselling premium options in ~30% of interactions and converting cancellations through objection handling and retention tactics.

Consultative Selling Upselling Customer Retention Broadband TV Mobile Products Objection Handling Negotiation CRM Sales Presentations

Sales Advisor

Sky Ireland

Apr 2022 - Jul 2022 (3 months)

Specialized in cancellation and retention calls, exceeded monthly retention targets by crafting optimized package offers based on customer usage analysis to reduce churn.

Retention Communication CRM Problem Solving

Sales Assistant

Mr Price Branded Bargains

Apr 2021 - Oct 2021 (6 months)

Delivered efficient checkout service, maintained zero cash-drawer variance, improved shop-floor presentation, and trained new staff on customer service and operations.