At Ericsson AB, I lead high-value, multi-workstream programs across the Middle East, Africa and Europe, aligning delivery strategy, resources and dependencies. I also lead executive governance and RAID processes to improve visibility, delivery control and readiness.
As Customer Project Manager, I owned delivery execution for a complex customer program spanning transmission, fiber, routing and civil works. I drove mitigation and issue resolution that supported on-time delivery and reduced overall project cost by 15%.
Earlier at Ericsson, I improved SLA performance by 15% through structured service governance and achieved 25% operational efficiency gains using ITIL- and Six Sigma-based workflow improvements. I also managed telecommunications deployment projects, including fiber optics and transmission workstreams.

