Dur E Shehwar

I've supported BORO CARS UK through AVA Systems, handling high-volume inbound and outbound calls, email correspondence, and customer booking requests in a fast-paced dispatch environment.

I manage normal, advance, and account bookings, airport runs, and non-emergency patient transport coordination. Using CRM platforms and Autocab dispatch software, I confirm details, monitor driver availability, maintain accurate records, and resolve concerns efficiently.

I've also prepared Excel reports covering shift timings, call volumes, and hours worked for payroll and reporting. My work includes data entry, data clean-up, reconciliation, and audit-ready booking records.

Previously at Nobel PBC, I supported project coordination, promotional campaigns, meetings, workshops, webinars, and events. I bring calm, patient communication and organized administration to customer-facing operations.