At Blazeo (Formerly ApexChat), I coordinate with internal teams to resolve complex site issues and support a smooth user experience. I consistently meet KPIs for response times and resolution accuracy.
I follow SOPs to maintain data accuracy and client privacy, and collaborate with technical teams to enhance CRM records.
As a Call Support Representative at Expert Communication, I handled inbound and outbound calls, resolved customer inquiries, kept accurate records, and followed up promptly.
I have supported customers by phone and email across automotive, law, healthcare, and education. I use Microsoft Word, PowerPoint, Google Calendar, and Calendly, and have been part of the top-performing group for the past two years.
