Open to opportunities

Duarte Nunes

@duartenunes

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Experienced project manager and CSS specialist in hospitality.

Portugal

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What I'm looking for

I seek a dynamic role that fosters collaboration and innovation, allowing me to leverage my project management skills while contributing to impactful hospitality solutions.

I am a seasoned project manager and CSS specialist with over 15 years of hands-on experience in the hospitality sector, having worked in hotels and innovative start-ups across Portugal, Spain, and the UK. My career has been defined by a commitment to excellence and a passion for continuous learning. I thrive on new challenges and am always eager to expand my skill set.

Throughout my career, I have honed my expertise in project management, time and resource management, and proactive problem-solving. I have successfully led creative teams to ensure timely project deliveries while maintaining strong client relationships. My ability to analyze needs and gather requirements has been instrumental in driving operational improvements and enhancing customer satisfaction.

In my current role as Operations Concierge at Rove Travel, I coordinate daily operations and ensure that service standards are met. My previous experience as a Project Manager at Matilha Studio allowed me to manage client expectations and lead teams effectively. I am dedicated to creating seamless experiences and fostering collaboration among all stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Operations Concierge

Current

Rove Travel

May 2023 - Present (2 years 2 months)

Assisted with day-to-day operations by coordinating ad-hoc service recoveries with guest and vendor availability, ensuring quality standards, and refining operational processes for a seamless boarding experience.

Operations Management Quality Assurance Process Improvement Communication Problem Solving Time Management

Current

Project Manager

Current

Matilha Studio

Jan 2023 - Present (2 years 6 months)

Led and managed creative teams to ensure successful project deliveries, maintained project schedules, and facilitated communication between clients and creatives.

Project Management Team Leadership Client Communication Scheduling Task Management Problem Solving Creative Direction Stakeholder Management

Guest Services Specialist

Cityami

May 2023 - May 2024 (11 months)

Developed and maintained knowledge of company products, assisted with billing processes, and acted as a bridge between guests and property hosts.

Customer Service Billing Software Configuration Communication Problem Solving Relationship Management Product Knowledge Process Development

Education

Degrees, certifications, and relevant coursework

IPF - Instituto Português de Fotografia

Course in Professional Photography, Professional Photography

2011 - 2013

EHTP - Escola de Hotelaria e Turismo do Porto

Degree in Hospitality Management, Hospitality Management

2008 - 2010

At 17 years old, I was lucky to be one of the last students at EHTP to benefit from two Summer internships (Tivoli Victoria in Algarve, and Le Méridien Barcelona). This degree was the definition of hands-on; its intent was to fully prepare each of its students to climb the ladder of Hospitality Management, passing through each and every Hotel sector.