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Catarina NascimentoCN
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Catarina Nascimento

@catarinanascimento

Analyst and Team Coordinator Consultant at HCL Technologies, analyzing print infrastructure for 40 enterprise clients and developing optimization proposals.

Portugal
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At HCL Technologies, I assessed print infrastructure for 40 enterprise clients across EMEA and developed optimization proposals tailored to their needs. My analyses identified opportunities to consolidate equipment and reduce operating costs by up to 20%.

I also coordinated, trained, and mentored audit teams collecting data across companies and locations. I prepared technical and functional documentation to support proposed solutions.

As a Buyer Agent at KW Ábaco Real Estate, I advised clients on residential and investment property purchases and supported approximately 20 completed transactions. I coordinated negotiations and guided clients through the purchase process.

Earlier, I worked in hotel, travel, and customer service roles, including as Front Desk Manager at TW Guaimbê Exclusive Suites, where I participated in the hotel opening and coordinated staff. These experiences shaped my customer focus and adaptability across industries.

Experience

Work history, roles, and key accomplishments

KE

Buyer Agent

KW Ábaco Real Estate

Jan 2018 - Jan 2022 (4 years)

Guided clients in purchasing residential and investment properties, completing approximately 20 transactions. Coordinated negotiations and maintained long-term client relationships.

CH

Reservations Agent

Corinthia Lisbon Hotel

Jan 2017 - Jan 2018 (1 year)

Managed individual and group reservations, coordinated room availability, and identified upselling opportunities. Handled complaints and complex situations to ensure guest satisfaction.

HR

Resolutions Agent

HouseTrip Vacation Rentals

Jan 2015 - Jan 2016 (1 year)

Resolved customer issues, complaints, and escalations effectively. Coordinated alternative accommodations and managed compensation processes to ensure positive experiences.

Royal Caribbean International logoRI

Guest Departure Officer

Jan 2012 - Jan 2014 (2 years)

Managed guest departure processes and ensured smooth transitions for guests.

BD

Shop Supervisor

Bake My Day

Jan 2010 - Jan 2010 (0 months)

Supervised shop operations and staff.

PC

Gift Shop Attendant

Pullmantur Cruises

Jan 2009 - Jan 2009 (0 months)

Attended to gift shop customers and managed sales.

LG

Globe

Lanidor Group

Jan 2008 - Jan 2008 (0 months)

Worked in retail operations at Lanidor Group.

Education

Degrees, certifications, and relevant coursework

Google logoGO

Google

Project Management Certification, Project Management

2024 - 2024

Project Management Certification from Google, completed in 2024.

IL

ISLA Lisbon

Bachelor's Degree, Tourism

2004 - 2008

Bachelor's Degree in Tourism from ISLA Lisbon, completed in 2008.

HCL Technologies logoHT

HCL Technologies

Certifications, Professional Development

Completed multiple professional development programs including Generative AI Business Transformation, Generative AI Foundation, Agile Foundations, New Project Manager Essentials, Leadership Acceleration Program, and Women in Leadership.

Tech stack

Software and tools used professionally

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