Open to opportunities

Rachel Desbois

@racheldesbois

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Adaptable Project Manager with a passion for innovation and teamwork.

Portugal

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What I'm looking for

I am looking for a dynamic role that values innovation and teamwork, with opportunities for growth and a focus on diversity.

I am a highly adaptable Project Manager and Operations Assistant with extensive international and remote experience across diverse industries, including business consulting, advertising, and technology. My focus is on delivering success through collaborative teamwork, innovation, and cultural adaptability. I have a proven track record of contributing to company growth during challenging times, driven by my deep passion for diversity and inclusion, as well as continuous learning.

In my recent role as Lead Moderator and Operations Assistant at Pluribus Global, I successfully organized and planned international seminars and business meetings, ensuring client retention and effective budget management. I led a team of moderators and managed online workshops, achieving a participant satisfaction score of over 90%. My experience also includes executing GDPR compliance audits for Microsoft and enhancing digital marketing strategies for Meta Ads, where I improved reporting productivity by 50% through automation and training.

With a Master’s degree in Intercultural Management and Communication, I am committed to achieving outstanding results in complex, multicultural environments. I am open to new challenges and eager to leverage my skills in project management, operations, and IT to drive success in my next role.

Experience

Work history, roles, and key accomplishments

Lead Moderator and Operations Assistant

Pluribus Global

May 2021 - Jul 2024 (3 years 2 months)

Managed international seminars and business meetings, ensuring client retention through effective project management and operations. Led a team of moderators and handled hiring, onboarding, and training. Achieved high participant satisfaction in Diversity and Inclusion workshops and improved cybersecurity measures.

Project Management Team Leadership Diversity And Inclusion Budget Management Risk Management IT Management Digital Marketing Training Development Communication

Senior Process Executive for Microsoft Education

Cognizant

Nov 2020 - Feb 2021 (3 months)

Executed a GDPR compliance audit for Microsoft, enhancing project handover processes. Managed quality workflows and served as the key contact for technical issue resolution, improving operational productivity.

Project Management GDPR Compliance Quality Management IT Support Workflows Task Management Communication Reporting

Senior Process Executive for Meta Ads

Cognizant

Apr 2019 - Oct 2020 (1 year 6 months)

Conducted process audits and analytical reviews for Meta, improving reporting productivity through automation. Coordinated a global team and provided exceptional customer support to enhance digital marketing strategies.

Project Management Team Coordination Customer Support Digital Marketing Automation Reporting Communication

Project Management Intern

Concertare GmBh

Jun 2017 - Nov 2017 (5 months)

Independently managed multiple international projects, overseeing field employees and external agencies. Implemented digital marketing strategies and led recruitment efforts to enhance the company's international network.

Project Management Digital Marketing CRM Management Recruitment Translation Cost Management Communication Quality Control

Education

Degrees, certifications, and relevant coursework

Institute Of Intercultural Communication and Management

Master 2, Intercultural Management

2015 - 2017

Completed a Master 2 in Intercultural Management and Communication and Translation, focusing on the dynamics of intercultural communication and the translation between French, English, and German.