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Marco Oliveira

@marcooliveira1

Operations Director at PortugalCultural, leading multi-site hospitality operations and reducing costs by 20% through supplier negotiations.

Portugal

Message

At PortugalCultural, I lead multi-site operations across hostels, short-term rentals, F&B, and Escape Rooms. I manage department heads and a team of 14, partner with the CFO on unit-level P&L and cost controls, and supported expansion to five new units.

At Explora Journeys, I headed Guest Services for 900+ international guests and developed a 12-member team. Earlier at Princess Cruises, I oversaw guest services and rooms operations, managed budgets, and maintained audit and regulatory readiness.

Experience

Work history, roles, and key accomplishments

Current

Operations Director

Current

PortugalCultural

Oct 2025 - Present (1 year)

Led multi-site operations across hostels, short-term rentals, F&B, and immersive entertainment concepts. Managed department heads and a team of 14, setting KPIs, SLAs, and brand standards.

Operations Management P&L management Budgeting Cost Control Supplier Negotiation Business Development Project Management Team Leadership KPI Setting SLA Management

Guest Service Manager HOD

Explora Journeys

Mar 2025 - Oct 2025 (7 months)

Headed the Guest Services department for 900+ UHNW international guests, reporting to the Hotel Director. Led and developed a 12-member team, overseeing recruitment, training, scheduling, and performance.

Guest Service Team Leadership Recruitment Training Scheduling Performance Management Revenue Protection Billing Reconciliations Internal Audit Service Recovery

Guest Service Manager

Princess Cruises

Aug 2023 - Mar 2025 (1 year 7 months)

Oversaw Guest Services, Housekeeping, Laundry, and Public Areas for 2,000+ guests, maintaining operational and brand standards. Managed Rooms Division budgets and expenditure, optimizing resource allocation.

Guest Service Housekeeping Management Budget Management Resource Allocation Compliance Audit Readiness team development Coaching Succession Planning

Guest Service Supervisor

Princess Cruises

Mar 2022 - Aug 2023 (1 year 5 months)

Directed overnight hotel operations for 2,000+ guests, leading a 18-member team and overseeing emergency procedures. Managed vessel clearances, immigration formalities, and ship documentation.

Overnight Operations Team Leadership Emergency Procedures Vessel Clearance Immigration Financial Reconciliations Group Accounts Contract Billing

Guest Service Officer

Princess Cruises

Jun 2021 - Mar 2022 (9 months)

Delivered front-desk service, handling guest inquiries, account queries, and onboard services. Managed cash float accounting, folio reconciliations, and passport/visa verification.

Frontdesk Guest Inquiries Customer Account Queries Cash Management Folio Reconciliation Passport Validation Visa Verification Complaint Resolution Service Recovery

Night Supervisor

Uniworld Boutique River Cruises

Aug 2019 - May 2021 (1 year 9 months)

Acted as senior on-duty manager overnight, leading night reception operations. Balanced and audited €20,000 in weekly revenue across all onboard revenue centres.

Night Operations Revenue Auditing Cash Balancing Cross Department Coordination Safety Alerts F&B Housekeeping Security