I'm looking for a remote customer experience, customer success, or customer operations where I can improve customer lifecycle, service delivery, retention, and operational within a growing or distributed business.
Looking for a job
Duane Garrison
@duanegarrison
Highly skilled Customer experience and operations leader based in Albania
AlbaniaWhat I'm looking for
Customer experience and operations leader with extensive experience building high-performing teams, managing customer relationships, and improving service delivery across recurring-revenue, membership, and premium consumer businesses. My background includes customer acquisition and retention, CRM-supported relationship management, consultative sales, service recovery, process improvement, and multi-location operations.
I’ve spent much of my career translating customer needs into better experiences and helping teams turn service standards into consistent day-to-day execution. I bring a practical understanding of the customer lifecycle—from initial engagement and relationship development through ongoing service, retention, and long-term customer value.
I’m now focused on bringing that experience to a remote Customer Experience, Customer Success, or Customer Operations organization where strong relationships, thoughtful problem-solving, and operational execution matter.
Experience
Work history, roles, and key accomplishments
Led a high-touch customer-facing business across client experience, sales development, relationship management, operations, inventory and team performance. Directed CRM and clienteling practices using Tulip, including structured outreach and repeat-business development.
Rebuilt leadership and customer-facing teams, strengthening hiring, onboarding, training, performance expectations and accountability. Led customer experience, staffing, loyalty capture, operations, inventory flow and financial performance while adapting local acquisition strategies.
Led a high-volume customer operation through six leaders and approximately 36 associates, aligning service, staffing, training and daily execution with business demand. Redesigned receiving, workflow, scheduling and customer-readiness processes to improve speed and availability.
Directed a complex large-format operation across customer experience, people leadership, P&L, inventory, workforce planning and process execution. Built operating routines that improved service readiness, labor effectiveness and execution consistency in a lean-resource environment.
Center Managing Director / Area Store Director
Hair Club (Aderans Global)
Oct 2017 - Sep 2020 (2 years 11 months)
Promoted from opening the Colorado Springs center to multi-location leadership across Colorado Springs, Denver and Seattle, with additional San Jose oversight. Directed the full customer lifecycle across consultative acquisition, onboarding, recurring memberships, service delivery, CRM follow-up, upgrades, financing, collections, retention and retail solutions.
Led customer experience, operations and leadership development for a regional flagship, translating company priorities into consistent frontline execution. Built regional vendor and community partnerships and localized customer programming around outdoor education and experiences.
AI
Opened the Rice Village location in Houston, recruiting and training the launch team and establishing customer experience, operating and engagement standards from the ground up. Promoted to lead the Park Meadows flagship in Denver, taking on broader leadership and business responsibility.
EB
Promoted within one year; selected for multi-market turnaround and leadership-transition assignments focused on customer experience, talent assessment, operational discipline and performance improvement.
Store Manager
Pier 1 Imports
Mar 2006 - Jul 2008 (2 years 4 months)
Advanced through three increasingly complex locations, leading sales, staffing, training, operations and customer experience.
Led consultative design sales, customer experience and team development, translating customer needs into complete home-furnishing solutions.
Education
Degrees, certifications, and relevant coursework
OD
O'More College of Design
Bachelor of Fine Arts, Design
Bachelor of Fine Arts degree from O'More College of Design in 2008.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
AlbaniaAuthorized to work in
United StatesSalary expectations
45k+ EUR
Social media
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