At New Jersey Sea Grant Consortium, I manage day-to-day IT operations and technology infrastructure while providing hands-on support and planning. I administer Microsoft 365 accounts, manage network infrastructure, and recommend practical solutions for users.
At ESSINTIAL ENTERPRISE SOLUTIONS, I provided technical support and troubleshooting for enterprise and commercial customers, including Rite Aid Pharmacies, TD Bank, Total Wine, Taco Bell, and Pizza Hut. I managed requests through ticketing systems, considering SLA requirements and business impact.
Through MILLER TECH, LLC, I provide independent IT consulting and infrastructure services to small-business clients. I assess requirements, plan technology with clients, and design, install, and manage wired and wireless networks.
At VONAGE, I provided advanced technical support for VoIP customers and was selected as a Product Tester. I also created hands-on technical simulation stations to help technicians recreate and diagnose customer issues.
