Khattab Alfaris

I’m a detail-oriented Network Administrator with 3+ years of experience delivering 1st and line support. I focus on reliable network operations, fast troubleshooting, and clear documentation that helps teams stay productive.

At AAA Sales and Engineering, I resolve 13+ IT support tickets daily across Windows Pro, Server, IOS, and Android environments. I manage Active Directory for 60+ users, including group policies, permissions, and account provisioning, and I reduced average ticket resolution time from 4 hours to 1.5 hours.

I’ve also led an Office 365 migration for 60+ users with zero business disruption, and I troubleshoot Windows OS and application issues such as login/password resets, Windows Update, driver conflicts, and application errors. I act as a front-line contact for tickets and phone calls, prioritizing high-impact incidents to minimize downtime while maintaining network performance.

My technical foundation spans Cisco device setup and troubleshooting, plus Microsoft 365 admin center and Azure capabilities like Exchange Online, Teams, SharePoint, OneDrive, Azure AD, MFA and Conditional Access, and Intune/device management. I also support security and continuity through server administration, virtualization (VMware, Hyper-V), and backup/disaster recovery assistance, including a recent tenant-to-tenant Microsoft 365 migration project.