Looking for a job

Charlie Hardin

@charliehardin

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I solve infrastructure, endpoint, and identity issues through practical IT support and automation.

United States

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What I'm looking for

I'm looking to solve infrastructure, endpoint, identity, and support challenges while improving IT operations through practical troubleshooting, automation, and end-user training.

I'm an IT consultant at Native Tech Solutions, supporting business infrastructure, web development, hardware repair, system upgrades, security audits, and network troubleshooting for multiple clients.

Previously at Glanbia, I provided L2 support across Microsoft 365, Exchange, Azure AD, VPNs, firewalls, and mobile devices while building PowerShell and .NET utilities to automate IT tasks. I've spent more than 10 years resolving hardware and software issues, training users, and improving day-to-day technology operations.

Experience

Work history, roles, and key accomplishments

Current

IT Consultant

Current

Native Tech Solutions

Dec 2022 - Present (3 years 9 months)

Provided comprehensive IT consultation to clients, specializing in business infrastructure support, web development services, and hardware repair. Delivered strategic technology recommendations and solutions to improve clients' operational efficiency and profitability.

IT Support Customer Service Project Management Problem Solving Root Cause Analysis System Administration Hardware Repair Network Troubleshooting Security Audits PowerShell Microsoft 365 Azure Windows 10 11 Server SCCM Linux MacOS

Service Desk Analyst

Glanbia

Aug 2021 - Nov 2022 (1 year 3 months)

Provided L2 client support and technical issue resolution to all company users/employees. Supported desktop applications, mobile devices, printers, collaboration and productivity infrastructure via multi-channel support.

IT Support Customer Service Troubleshooting Microsoft 365 Exchange Server Azure AD Network Support Mobile Device Management PowerShell .NET Documentation Vendor Management

Mobile Expert

T-Mobile

Jul 2020 - Apr 2021 (9 months)

Provided exceptional customer service to individuals visiting the store, including greeting customers, answering phones, and assessing their needs. Exceeded monthly revenue goals through acquiring new customer accounts and maximizing existing customers' accounts.

Customer Service Sales Retail Operations Cash Handling Inventory Management

Desktop Support Technician

KForce

Feb 2020 - Feb 2020 (0 months)

Deployed new computer assets, installed applications as needed and performed any other initial startup activities. Upgraded in-place workstations to Windows 10, ensured network and printer connections.

Hardware Deployments Software Installation Data Backup Windows 10 Network Configuration

Lead Technician/Assistant Manager

360 Wireless

Jun 2018 - Jun 2019 (1 year)

Provided free troubleshooting and repair estimates for client approval. Opened, disassembled, repaired, replaced parts, and reassembled units when done. Provided leadership and direction to all employees.

Hardware Repair Troubleshooting Inventory Management Leadership Training Customer Service

Technician

Native Tech Solutions

Jul 2016 - May 2018 (1 year 10 months)

Provided IT infrastructure support for local business clients. Conducted regular hardware maintenance and repairs to ensure optimal performance and longevity of clients' equipment.

IT Support Hardware Maintenance System Upgrades Software Installation Training Windows MacOS iOS Android Microsoft Office Adobe Creative Suite

Education

Degrees, certifications, and relevant coursework

Twin Falls High School

High School Diploma, General Studies

Activities and societies: Member of Skills USA Leadership Club; helped create and maintain a Hackerspace at school for various activities and events; took dual-credit Computer Science classes through the College of Southern Idaho.

Earned a High School Diploma from Twin Falls High School in 2015.