Michael Smith
@michaelsmith6
I support Microsoft 365, endpoint operations, identity management, security, and enterprise IT infrastructure.
United StatesWhat I'm looking for
At AAA Club Alliance, I support Microsoft 365 cloud services and endpoint operations, resolving access, authentication, email, Teams, SharePoint, OneDrive, account, licensing, and security issues.
I've managed onboarding and sensitive offboarding workflows, Active Directory, Entra ID, shared mailboxes, distribution lists, security groups, PowerShell automation, Mimecast, Cisco Secure Access, CyberArk, and Pharos Print Cloud. I also provided onsite endpoint, network, POS, imaging, refresh, store setup, and VIP support across more than 50 locations.
Previously at United Mail, I administered SQL Server and Hyper-V environments, developed Access databases and ASP.NET websites, and helped implement IT security controls for sensitive banking and healthcare data. My background also includes computer, laptop, server, and AIX/Linux hardware configuration and repair.
Experience
Work history, roles, and key accomplishments
Engineer, Microsoft 365 Cloud
AAA Club Alliance
Apr 2026 - Present (5 months)
Provide Tier 1 support for Microsoft 365 applications and services, troubleshoot user access and authentication issues, and manage user accounts, groups, and licenses. Support security and compliance policies and maintain high customer service standards.
IT Analyst, Endpoint Operations
AAA Club Alliance
Oct 2022 - Apr 2026 (3 years 6 months)
Managed associate onboarding and offboarding, user account troubleshooting, security group and distribution list management, and shared mailbox administration. Provided tier 2 support for Mimecast, Cisco Secure Access, and other tools.
Sr. Engineer, IT Endpoint Operations
AAA Club Alliance
Feb 2021 - Oct 2022 (1 year 8 months)
Provided physical support for computer hardware, network hardware, POS hardware, and software across 50+ locations. Handled PC imaging, annual equipment refresh, new store setups, and VIP executive support.
Senior Specialist, Service Desk
AAA Club Alliance
Oct 2020 - Feb 2021 (4 months)
Provided support to end users for computer hardware and software issues via phone and remote assistance using Bomgar. Logged support tickets and time worked in ServiceNow.
IT Analyst/Programmer
United Mail
Jul 2005 - Sep 2020 (15 years 2 months)
Served as primary technical support for software, hardware, and network issues. Managed Active Directory, Hyper-V hosts, SQL Servers, and developed databases and websites using ASP.NET, CSS, JavaScript, and SQL Server.
Mail Inserter
Miami Systems
Aug 2004 - Jul 2005 (11 months)
Prepared mail for distribution into the USPS postal stream using hand or mail handling machines to sort, route, and process outgoing mail.
Computer Technician
AD-EX International
Apr 1998 - Jul 2004 (6 years 3 months)
Set up and configured IBM desktop computers and ThinkPad laptops, installed hardware options, and prepared systems with Microsoft Office and antivirus software for shipment to clients.
Repair Technician
AD-EX International
Performed repairs on IBM desktop computers, ThinkPad laptops, monitors, and servers, including hardware replacements and software diagnostics.
Quality Assurance Lead Technician
AD-EX International
Served as lead QA technician over a team of three, performing quality checks on software and hardware installs and ensuring proper configuration before shipment.
Server Technician
AD-EX International
Configured and installed IBM Netfinity and AIX RS/6000 servers, including RAID setups, SCSI enclosures, and software configurations for AIX, Windows NT, and Linux.
Education
Degrees, certifications, and relevant coursework
University of Cincinnati
Master of Science, Information Technology - Cyber Security
2018 - 2020
Grade: 3.93
Master of Science in Information Technology with a focus on cybersecurity, covering research methods, cyber defense, and network infrastructure.
Indiana Wesleyan University
Bachelor of Science, Business Information Systems
2010 - 2012
Grade: 3.81/4.0
Bachelor of Science in Business Information Systems, emphasizing analytical thinking, programming, and database management.
Cincinnati State Technical and Community College
Associate of Science, Computer Programming
2004 - 2007
Grade: 3.4/4.0
Associate of Science in Computer Programming, with studies in application development and IT project management.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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